Senior Business Analyst

2 days ago

Calgary, Alberta, Canada Trans Mountain Full time
About the Role

We are seeking a highly skilled Senior Business Analyst to join our team at Trans Mountain. As a Senior Business Analyst, you will play a key role in improving the capability, effectiveness, and efficiency of our business processes through the provision of information systems.

Key Responsibilities
  • Lead technical and functional input to business areas to identify and develop system enhancements opportunities
  • Identify business process improvements while ensuring alternative solutions to customization requests have been fully investigated
  • Lead business users in defining and translating business needs into technical requirements
  • Map business processes and validate business processes into a 'To-Be' state
  • Define, translate, and validate different business area functions and communicate risks and impacts across the business areas and functions
  • Work with the business to identify solutions that will meet the business needs, while remaining impartial
  • Partner with the business to ensure business needs are met while maintaining requirements/integrity of business systems
  • Educate business users on the functionality of business systems to assure the business is optimizing their use of the systems
  • Lead system upgrades by leading and coordinating external providers, internal IT resources, and impacted business areas, developing and leading testing by the business
  • Provide a single point of contact for the business and work closely with technical resources around technical investigation to identify root causes, creating plans and mitigation for user processes
  • Lead issue resolution with appropriate levels of urgency with customers, help desk personnel, and developers using solid negotiation and conflict management skills, escalating to management and senior leadership appropriately
  • Lead and maintain current and timely communications across the business on matters of mutual interest and importance, ensuring documentation is properly initiated, authorized, and maintained
Qualifications and Professional Experience
  • University degree in Business Administration, Commerce, Computing Science, Computer Engineering, or Management Information Systems
  • 10+ years' work experience
  • Knowledge and experience with operational support of application systems using development and maintenance best practices
  • Business analysis experience - understanding the business domain, drawing out requirements, communicating, managing expectations, and documentation
  • Business process analysis, systems analysis, project management, change management, problem identification, hands-on experience with business requirements gathering and complex analysis
  • Strong knowledge of product and service evaluation principles and practices, experience
  • Proven project planning/support experience
  • Communications and Change Management experience
  • Exceptional analytical, conceptual, and problem-solving abilities
  • Ability to quickly understand the organization's goals and objectives and align plans and actions to them
  • Superior interpersonal consultative and communication skills
  • Excellent technical and process documentation skills
  • Ability to bridge the gap in communication of concepts between technical and non-technical stakeholders and team members
  • Ability to prioritize and execute tasks in a high-pressure environment
  • Experience working in a team-oriented, collaborative environment
About Us

Trans Mountain is a progressive and fast-paced company that operates Canada's only pipeline system transporting oil products to the West Coast. We deliver approximately 890,000 barrels of petroleum products each day through a dual pipeline system of more than 1,150 kilometres of pipeline in Alberta, British Columbia, and Washington state.

We are committed to fostering inclusion, diversity, equity, and accessibility. We welcome new team members from traditionally underrepresented groups, including women, Indigenous Peoples, members of racialized groups, persons with disabilities, and members of the 2SLGBTQI+ community.

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