Help Desk Support Specialist

1 month ago


Gander, Newfoundland and Labrador, Canada TownSuite Municipal Software Full time
About the Role

We are seeking a skilled Help Desk Technician to join our team at TownSuite Municipal Software. As a Help Desk Technician, you will play a critical role in providing timely and effective support to our clients, ensuring their Municipal ERP software is running smoothly.

Key Responsibilities
  • Provide exceptional customer service and technical support to clients via phone, email, and other communication channels.
  • Troubleshoot and resolve technical issues related to our Municipal ERP software and value-added modules.
  • Collaborate with our team to identify and implement preventive solutions to common issues.
  • Analyze and escalate complex problems to Tier 2/3 support as needed.
Requirements
  • Excellent problem-solving, communication, and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong technical background, particularly in operating systems and software installation.
  • Familiarity with Municipal ERP software and related technologies is an asset.
  • Customer service experience is a plus.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Flexible work arrangements to support work-life balance.


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