Customer Retention Specialist

1 month ago

Gander, Newfoundland and Labrador, Canada goeasy Ltd. Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Retention Specialist. As a key member of our sales and customer service team, you will play a critical role in maximizing store revenues through effective management of customer accounts and payments past due.

Key Responsibilities
  • Build superior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email.
  • Demonstrate compassion and empathy for our customers by understanding their situations, needs, and offering solutions.
  • Communicate the terms and conditions of our financial products and how we can help them achieve their goals.
  • Support retail operations by managing customer accounts, collection activities, and the merchandising and maintenance of the store.
  • Deliver best in class service when supporting the delivery of our products to customers' homes.
  • Manage accounts receivables by monitoring overdue accounts on a weekly basis.
What We Offer

As a Customer Retention Specialist at goeasy Ltd., you will have the opportunity to work in a dynamic and fast-paced environment with a team of dedicated professionals. We offer a comprehensive benefits package, including:

  • Financial incentives and rewards for meeting sales targets and providing excellent customer service.
  • Extended healthcare coverage, including mental health and on-demand virtual healthcare.
  • Five personal days, company-paid volunteer days, Sundays off, and paid birthday off in addition to paid vacation days.
  • Perkopolis employee discount program, employee discounts on furniture, electronics, and appliances, easyloans, and tuition assistance program.
  • Opportunities for monthly, quarterly, and annual awards, and leadership development programs.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Compassionate and empathetic approach to customer service, with a focus on understanding customer needs and providing solutions.
  • Ability to work in a fast-paced environment, with a high level of energy and motivation.
  • Full class driver's license with a driver's abstract in good standing.
  • Ability to lift 50+ pounds and move large home goods (considered an asset).
  • Able to pass background checks (criminal, employment).
  • Some experience in a customer-facing environment.

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