Customer Retention Specialist

2 months ago


Gander, Newfoundland and Labrador, Canada goeasy Ltd. Full time
About the Role

We are seeking a highly skilled Customer Retention Specialist to join our dynamic team at goeasy Ltd. As a key member of our team, you will play a crucial role in maximizing store revenues by managing customer accounts and payments, educating and empowering customers to achieve their financial goals through building credit.

Key Responsibilities
  • Build superior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email.
  • Demonstrate compassion and empathy for our customers by understanding their situations, needs, and offering solutions.
  • Communicate the terms and conditions of our financial products and how we can help them achieve their goals.
  • Support retail operations by managing customer accounts, collection activities, and the merchandising and maintenance of the store.
  • Deliver best-in-class service when supporting the delivery of our products to customers' homes.
  • Manage accounts receivables by monitoring overdue accounts on a weekly basis.
Requirements
  • Excellent communicator who is people and results-oriented.
  • Compassionate and operates with integrity on every sale.
  • Full class driver's license with a driver's abstract in good standing.
  • Ability to lift 50+ pounds and move large home goods.
  • Able to pass background checks.
  • Some experience in a customer-facing environment.
What We Offer

We believe that we can only be the best when people are able to bring their best selves to work every day. We are committed to cultivating and preserving a work culture where everyone feels seen and heard and where every employee can fulfill their potential.



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