Bilingual Customer Service Representative

7 days ago

Cambridge, Ontario, Canada CB Canada Full time
Customer Experience Specialist Opportunity

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our customer service team, you will be responsible for providing exceptional customer service and helping to elevate customer experiences.

Key Responsibilities:

  • Work closely with internal stakeholders to enhance customer experiences
  • Use gathered information to identify gaps and recommend strategies to strengthen customer experience metrics
  • Design marketing and engagement strategies for new products or services
  • Collect, monitor, and analyze customer feedback and satisfaction using various forms of communication

Requirements:

  • Strong business writing skills and ability to communicate effectively
  • Collaboration and project management skills
  • Technical skills, including knowledge of customer relationship management software
  • Proven customer service and communication skills
  • Ability to interpret and analyze data to enhance the customer experience

About Us:

CB Canada is a leading provider of customer experience solutions. We are committed to delivering exceptional customer service and helping our clients achieve their goals. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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