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Seasonal Concierge Advisor

2 months ago


Vancouver, British Columbia, Canada Aritzia Full time

The Role

We are seeking a highly skilled and motivated Seasonal Concierge Advisor to join our team at Aritzia. As a key member of our client service team, you will be responsible for delivering exceptional client experiences across all channels, including in-store, phone, and email.

Key Responsibilities

  • Provide world-class client service, ensuring that every interaction is personalized, attentive, and exceeds client expectations.
  • Sell luxury clothing and accessories, leveraging your expertise to build client confidence and drive sales.
  • Resolve client inquiries efficiently, utilizing your problem-solving skills to ensure client satisfaction.
  • Meet and exceed established performance targets, contributing to the success of our team and the company.

The Qualifications

To be successful in this role, you will possess:

  • A passion for delivering exceptional client service and building long-lasting client relationships.
  • An aspirational sense of individual style, with a keen eye for fashion and luxury.
  • The ability to thrive in a fast-paced, high-performance environment, working collaboratively with colleagues to achieve shared goals.
  • A commitment to learning and applying Aritzia's values and standards, ensuring a seamless client experience.
  • Excellent communication skills, with the ability to effectively communicate in English (written and verbal).
  • The aptitude for learning and navigating diverse technology systems, with a willingness to adapt to new tools and processes.

The Logistics

As a Seasonal Concierge Advisor, you will have the opportunity to work a variable shift schedule, with the flexibility to choose from morning or evening training sessions during your first two weeks of mandatory training. You will also have the ability to work shifts up to 8.5 hours in length, within our operating hours of 6AM - 10PM, 7 days a week.

The Compensation

We offer a competitive starting wage of $20/hour, with opportunities for growth and recognition through our pay-for-performance philosophy. Our compensation package includes a range of benefits, including product discounts, elevated employee perks, and experiences that reflect our commitment to Everyday Luxury.

The Perks

As a Seasonal Concierge Advisor at Aritzia, you will enjoy a range of industry-leading benefits, including:

  • Product Discount - Enjoy exclusive access to our luxury products, with discounts available to all employees.
  • A-OK Commissary & Cafe - Savor our curated, subsidized Everyday Luxury dining options, available in our in-house bistro and cafe.
  • The SET - Stay active and healthy with our state-of-the-art fitness studio and gym, featuring custom-created classes and optional personal training.
  • Aritzia Virtual Wellness - Prioritize your wellbeing with our 24/7 resources, supporting your physical, mental, social, and financial goals.
  • Aspirational Workplace - Work in a space designed to inspire creativity, productivity, and innovation, with dog-friendly amenities and more.
  • Amenities - Enjoy a range of perks, including a private parent's room, shower facilities, bike rooms, and more.
  • The Extras - Take advantage of our multitude of other perks, including dry-cleaning, hotel and restaurant discounts, self-care promos, and on-site medical care.

Aritzia's Commitment to Diversity and Inclusion

Aritzia is an Equal Employment Opportunity employer, committed to creating an inclusive and diverse work environment. We welcome applications from candidates who reflect the communities we serve, and are dedicated to providing a workplace where every person can thrive and succeed.