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Hospitality Operations Supervisor

3 months ago

Ottawa, Ontario, Canada GROUPE GERMAIN INC Full time
Job Overview

We are seeking a dedicated Hospitality Operations Supervisor to oversee our hotel management team at GROUPE GERMAIN INC. This role is essential in ensuring smooth operations and exceptional guest experiences.

Employment Details
  • Employment Type: Permanent
  • Working Language: English
  • Work Hours: 30 to 40 hours per week
Educational Requirements

Candidates must possess a Secondary (high) school graduation certificate.

Key Responsibilities
  • Coordinate activities across various departments to enhance operational efficiency.
  • Establish work schedules and standard operating procedures.
  • Perform duties similar to those of supervised staff to ensure quality control.
  • Prepare and submit comprehensive reports on operational performance.
  • Address work-related issues, providing technical guidance and recommending improvements for productivity and quality.
  • Assist guests with special requirements to ensure their comfort and satisfaction.
  • Assign, review, and oversee the work of team members.
  • Recruit and train staff on job responsibilities, safety protocols, and company policies.
  • Maintain the functionality of computer systems and equipment, coordinating repairs as necessary.
  • Order materials and supplies to support operational needs.
Supervisory Responsibilities

Supervise a team of 5-10 individuals across various operational areas.

Work Environment
  • Fast-paced setting requiring attention to detail.
  • Ability to stand for extended periods.
  • Manage tight deadlines effectively.
Personal Attributes
  • Strong client focus and dependability.
  • Excellent interpersonal and communication skills.
  • Demonstrated initiative and organizational abilities.
  • Team-oriented with good judgment and flexibility.
Experience Requirements

Applicants should have 2 to less than 3 years of relevant experience in the hospitality sector.

Benefits
  • Health Benefits: Dental plan, Disability benefits, Health care plan, Paramedical services coverage, Vision care benefits.
  • Additional Benefits: Wellness program.
Screening Questions
  • Are you available for the advertised start date?
  • Are you currently legally able to work in Canada?
  • Do you have previous experience in this field of employment?
  • What is the highest level of study you have completed?