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Client Success Associate
2 months ago
At Element Fleet Management, we're redefining the fleet management industry to prioritize people and deliver exceptional client experiences. We're seeking a talented Client Success Associate to join our team and contribute to our mission.
About the Role
- As a Client Success Associate, you'll play a critical role in delivering value to our clients and ensuring their success.
- You'll work closely with our Fleet Management team to identify process improvement opportunities and develop solutions that drive business growth.
Key Responsibilities
- Execute day-to-day tactical requests as communicated by the Fleet Management team.
- Manage exceptions to ensure processes are followed up timely and closed loop.
- Identify requests that require specialized knowledge or escalation and leverage subject matter experts to resolve inquiries.
Requirements
- High School diploma or equivalent required. Bachelor's degree in Business or a related field preferred.
- Minimum 1 year of customer service experience, preferably in a B2B or services organization.
- Solid working knowledge of Microsoft suite of programs.
- Strong Excel skills, including formulas, data analytics, and pivot tables.
- Positive attitude and ability to work collaboratively with others.
- Ability to manage multiple tasks and priorities.
- Self-motivated and professional team player who works well with others.
What We Offer
- A culture of innovation, empowerment, decision-making, and accountability.
- Comprehensive health and welfare benefits that serve the needs of you and your family.
- Additional benefits and amenities, including paid time-off programs.
- Hybrid work environment for most positions.
Element Fleet Management is an equal opportunity employer committed to diversity and inclusion. We're pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, or any other legally-protected factors.
