Retail Store Supervisor
5 days ago
We are seeking a highly motivated and experienced Retail Store Supervisor to join our team at Quik Chek Ltd. As a Retail Store Supervisor, you will be responsible for overseeing the daily operations of our retail store, ensuring that all tasks are completed efficiently and effectively.
Key Responsibilities:- Supervise Staff: Lead and motivate a team of sales associates, ensuring they are equipped to provide excellent customer service and meet sales targets.
- Assign Sales Workers: Allocate tasks and responsibilities to sales associates, ensuring that all areas of the store are covered.
- Teach and Develop: Provide training and development opportunities to sales associates, helping them to improve their skills and knowledge.
- Order and Merchandise: Manage the ordering and merchandising of products, ensuring that the store is stocked with the right products at the right time.
- Authorize Returns: Handle customer returns and exchanges, ensuring that all issues are resolved promptly and fairly.
- Establish Schedules: Create and manage schedules for sales associates, ensuring that the store is adequately staffed at all times.
- Sell Merchandise: Assist customers with purchases, providing excellent customer service and promoting products.
- Prepare Reports: Compile and analyze sales data, providing insights and recommendations to improve store performance.
- Resolve Issues: Address customer complaints and issues, ensuring that all problems are resolved promptly and fairly.
- Organize Inventory: Manage the inventory of products, ensuring that the store is stocked with the right products at the right time.
- Supervise and Coordinate: Oversee the activities of sales associates, ensuring that all tasks are completed efficiently and effectively.
- Oversee Payroll: Manage payroll administration, ensuring that all employees are paid accurately and on time.
- Supervise Office and Volunteer Staff: Lead and motivate a team of office and volunteer staff, ensuring they are equipped to provide excellent customer service and meet sales targets.
- Education: Secondary (high) school graduation certificate.
- Experience: 1 year to less than 2 years of experience in a retail environment.
- Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and ability to multitask.
- Fast-Paced Environment: Work in a fast-paced retail environment, handling multiple tasks and responsibilities simultaneously.
- Work Under Pressure: Work under pressure to meet sales targets and resolve customer complaints.
- Tight Deadlines: Meet tight deadlines to ensure that all tasks are completed efficiently and effectively.
- Handling Heavy Loads: Handle heavy loads of merchandise and equipment.
- Manual Dexterity: Use manual dexterity to handle merchandise and equipment.
- Attention to Detail: Maintain attention to detail to ensure that all tasks are completed accurately and efficiently.
- Combination of Sitting, Standing, Walking: Spend time sitting, standing, and walking throughout the day.
- Walking: Spend time walking throughout the day.
- Ability to Distinguish Between Colors: Ability to distinguish between colors to ensure that merchandise is accurately stocked and displayed.
- Sitting: Spend time sitting throughout the day.
- Standing for Extended Periods: Stand for extended periods throughout the day.
- Bending, Crouching, Kneeling: Bend, crouch, and kneel to handle merchandise and equipment.
- Accurate: Accurate and reliable in all aspects of the job.
- Client Focus: Focus on providing excellent customer service and meeting sales targets.
- Efficient Interpersonal Skills: Develop and maintain effective relationships with colleagues, customers, and suppliers.
- Excellent Oral Communication: Communicate effectively with colleagues, customers, and suppliers.
- Flexibility: Adapt to changing circumstances and priorities.
- Organized: Organize and prioritize tasks to ensure that all deadlines are met.
- Reliability: Reliable and accountable in all aspects of the job.
- Team Player: Work collaboratively with colleagues to achieve common goals.
- Dependability: Dependable and accountable in all aspects of the job.
- Excellent Written Communication: Communicate effectively in writing with colleagues, customers, and suppliers.
- Ability to Multitask: Handle multiple tasks and responsibilities simultaneously.
- Provides Awareness Training: Provide awareness training to employees to create a welcoming work environment for persons with disabilities.
- Applies Accessible and Inclusive Recruitment Policies: Apply accessible and inclusive recruitment policies that accommodate persons with disabilities.
- Recruits Newcomers and Refugees: Recruit newcomers and/or refugees who were displaced by a conflict or a natural disaster.
- Supports Newcomers and Refugees: Support newcomers and/or refugees with foreign credential recognition.
- Offers Mentorship Programs: Offer mentorship programs that pair newcomers and/or refugees with experienced employees.
- Provides Diversity and Cross-Cultural Training: Provide diversity and cross-cultural training to create a welcoming work environment for newcomers and/or refugees.
- Offers On-the-Job Training: Offer on-the-job training tailored to youth.
- Provides Awareness Training: Provide awareness training to employees to create a welcoming work environment for youth.
- Provides Awareness Training: Provide awareness training to employees to create a welcoming work environment for Veterans.
- Offers Workshops and Counselling Services: Offer workshops, counselling services, or other resources to help Veterans navigate their transition into the civilian workforce.
- Supports Veterans: Support Veterans in translating their military skills and experience into the language of the civilian job market.
- Offers Flexible Onboarding Options: Offer flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace.
- Provides Cultural Competency Training: Provide cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers.
- Applies Hiring Policies: Apply hiring policies that discourage age discrimination.
- Provides Awareness Training: Provide staff with awareness training to create a welcoming work environment for mature workers.
- Offers Phased Retirement Options: Offer phased retirement options that allow mature workers to gradually reduce their workload.
- Offers Phased Re-entry Options: Offer phased re-entry options for mature workers who are returning to work after retiring.
- Applies Hiring Policies: Apply hiring policies that discourage discrimination against members of visible minorities.
- Provides Diversity and Cross-Cultural Training: Provide diversity and cross-cultural training to create a welcoming work environment for members of visible minorities.
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