Customer Experience Coordinator

2 months ago

Oakville, Ontario, Canada The Body Shop Full time

About the Role

We are seeking an experienced and passionate Team Lead to join our team at The Body Shop. As a key member of our Store Management team, you will play a vital role in driving retail excellence, sales results, and customer satisfaction.

Key Responsibilities

  • Manage customer concerns efficiently and effectively, providing feedback to the Store Management team as needed.
  • Problem-solve effectively and proactively, utilizing available resources to drive results.
  • Support the upkeep of store layout and visual merchandising, inventory management, and other store operations as required.
  • Communicate effectively and act as a flexible and responsible role model to your team.
  • Develop a strong understanding of the beauty market, our competitors, and our products to drive sales and customer engagement.
  • Work closely with the Store Management team to:
    • Shape a customer-focused store experience by coaching Customer Consultants to drive customer engagement through our products, campaigns, and activism.
    • Ensure development of customer loyalty to further build The Body Shop brand.
    • Meet sales and performance targets.
    • Identify and attract high-potential candidates and develop current team members to succeed in their goals, support training, and onboarding of new Customer Consultants.

Requirements

  • Experience in a customer-facing role and a genuine passion for beauty and the retail industry.
  • Ability to communicate and listen effectively and demonstrate operational skills.
  • Strong interpersonal skills to build rapport with customers and provide appropriate solutions to customer needs.
  • A positive mindset with the willingness to continuously develop yourself.
  • Ability to multitask, manage time, and work flexible hours.
  • Ability to work independently with minimal direction.

What We Offer

  • Comprehensive onboarding in your new position.
  • Training hours for you and your team as needed.
  • A 50% staff discount on regular products and 30% on Gifts.
  • Freebies - when we launch new products, we want our Teams to be the first to fall in love with them.
  • Paid volunteer days - so you can spend time with the causes that matter to you.
  • Ability to make connections with Community Partners to drive local activism.
  • (UN) Uniform - We don't believe in uniformity. We'll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good.
  • Ability to offer a real living wage to your Customer Consultants.
  • Opportunities to grow within the Brand.
  • Encouragement and support to be exactly who you are – employees may join any/all our Inclusion and Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender, and This Ability Disability Network.

Talent Drivers

We believe in a world where all people are seen, valued, supported, represented at every level, and can be their truest selves and in building a spirit of equality, diversity, and inclusivity for all. The Body Shop Limited is an equal opportunity employer. Should you require accommodation during the interview process, please advise the recruiter when contacted for an interview.

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