Customer Experience Analyst
4 weeks ago
FCT is committed to delivering exceptional customer experiences across all touchpoints. As a Customer Experience Analyst, you will play a critical role in shaping our CX strategy and driving business success.
Key Responsibilities:- Support the development and implementation of company-wide CX initiatives, including journey mapping and Voice of Customer programs.
- Analyze and measure customer insights and CX metrics to inform business decisions.
- Act as the Voice of the Customer, tracking and managing customer escalations and developing mutually beneficial solutions.
- Design and manage ad hoc surveys, polls, and focus groups to capture customer feedback.
- Lead cross-functional initiatives to represent the voice of the customer across the organization.
- 2-4 years of experience in a corporate environment with a focus on CX and/or Voice of Customer programs.
- Creative problem-solving skills and experience with human-centered design processes.
- Strong analytical skills and experience working with data from diverse sources.
- Technological savvy, with experience with surveying software tools and CX platforms.
- Proficient in Salesforce and Genesys contact centre/workforce management platform, Microsoft applications.
- CCXP certification or completion of all six competencies of CX through approved CCXP vendor.
- Bilingual in English and French is required.
- Comprehensive benefits, including virtual healthcare and an Employee & Family Assistance Program.
- Group retirement savings plan with company match.
- Paid holidays and generous paid time off.
- Hybrid work arrangements.
- Paid volunteer opportunities and charitable donation matching.
- Employee recognition programs, including referral incentives.
- Potential for performance-based incentives.
- The opportunity to participate in our stock purchase plan.
FCT is an award-winning organization that values diversity, equity, and inclusion. We empower each employee to be great and drive results. If you are passionate about shaping customer experience and enabling teams to deliver exceptional experiences, we encourage you to apply.
-
Customer Experience Analyst
4 weeks ago
Oakville, Ontario, Canada FCT Full timeCustomer Experience AnalystFCT is seeking a highly motivated and detail-oriented Customer Experience Analyst to join our team. As a Customer Experience Analyst, you will be responsible for analyzing customer data and feedback to identify trends and areas for improvement. You will work closely with cross-functional teams to develop and implement strategies to...
-
Customer Experience Analyst
4 weeks ago
Oakville, Ontario, Canada FCT Full timeCustomer Experience AnalystFCT is seeking a highly motivated and detail-oriented Customer Experience Analyst to join our team. As a Customer Experience Analyst, you will be responsible for analyzing customer data and feedback to identify trends and areas for improvement. You will work closely with cross-functional teams to develop and implement strategies to...
-
Customer Experience Analyst
2 weeks ago
Oakville, Ontario, Canada FCT Full timeCustomer Experience AnalystAt FCT, we're committed to delivering exceptional customer experiences. As a Customer Experience Analyst, you'll play a critical role in shaping our CX strategy and driving business success. Your key responsibilities will include: Developing and implementing customer journey maps to identify areas for improvement Analyzing customer...
-
Customer Experience Analyst
3 weeks ago
Oakville, Ontario, Canada FCT Full timeCustomer Experience AnalystFCT is seeking a highly skilled Customer Experience Analyst to join our team. As a key member of our organization, you will play a critical role in shaping our customer experience strategy and driving business success.Key Responsibilities:Support the development and implementation of customer experience initiatives across the...
-
Customer Experience Analyst
3 weeks ago
Oakville, Ontario, Canada FCT Full timeCustomer Experience AnalystFCT is seeking a highly skilled Customer Experience Analyst to join our team. As a key member of our organization, you will play a critical role in shaping our customer experience strategy and driving business success.Key Responsibilities:Support the development and implementation of customer experience initiatives across the...
-
Customer Experience Analyst
3 weeks ago
Oakville, Ontario, Canada FCT Full timeCustomer Experience AnalystFCT is seeking a highly skilled Customer Experience Analyst to join our team. As a key member of our organization, you will play a critical role in shaping our customer experience strategy and driving business success.Key Responsibilities:Support the development and implementation of customer experience initiatives across the...
-
Customer Experience Analyst
4 weeks ago
Oakville, Ontario, Canada FCT Full timeCustomer Experience AnalystFCT is seeking a highly skilled Customer Experience Analyst to join our team. As a key member of our organization, you will play a critical role in shaping our customer experience strategy and driving business success.Key Responsibilities:Support the development and implementation of customer experience initiatives across the...
-
Customer Experience Analyst
4 weeks ago
Oakville, Ontario, Canada FCT Full timeCustomer Experience AnalystFCT is seeking a highly skilled Customer Experience Analyst to join our team. As a key member of our organization, you will play a critical role in shaping our customer experience strategy and driving business success.Key Responsibilities:Support the development and implementation of customer experience initiatives across the...
-
Customer Experience Analyst
2 weeks ago
Oakville, Ontario, Canada FCT Full timeCustomer Experience AnalystFCT is seeking a highly skilled Customer Experience Analyst to join our team. As a key member of our organization, you will play a critical role in shaping our customer experience strategy and driving business success.Key Responsibilities:Support the development and implementation of customer experience initiatives across the...
-
Customer Experience Analyst
3 weeks ago
Oakville, Ontario, Canada FCT Full timeCustomer Experience AnalystFCT is committed to delivering exceptional customer experiences across all touchpoints. As a Customer Experience Analyst, you will play a critical role in shaping our CX strategy and driving business success.Key Responsibilities:Support the development and execution of company-wide CX initiatives, including journey mapping and...
-
Customer Experience Analyst
3 weeks ago
Oakville, Ontario, Canada FCT Full timeCustomer Experience AnalystFCT is committed to delivering exceptional customer experiences across all touchpoints. As a Customer Experience Analyst, you will play a critical role in shaping our CX strategy and driving business success.Key Responsibilities:Support the development and execution of company-wide CX initiatives, including journey mapping and...
-
Customer Experience Analyst
4 weeks ago
Oakville, Ontario, Canada FCT Full timeCustomer Experience AnalystFCT is committed to delivering exceptional customer experiences across all touchpoints. As a Customer Experience Analyst, you will play a critical role in shaping our CX strategy and driving business success.Key Responsibilities:Support the development and execution of company-wide CX initiatives, including journey mapping and...
-
Customer Experience Analyst
4 weeks ago
Oakville, Ontario, Canada FCT Full timeCustomer Experience AnalystFCT is committed to delivering exceptional customer experiences across all touchpoints. As a Customer Experience Analyst, you will play a critical role in shaping our CX strategy and driving business success.Key Responsibilities:Support the development and execution of company-wide CX initiatives, including journey mapping and...
-
Customer Experience Analyst
2 weeks ago
Oakville, Ontario, Canada FCT Full timeCustomer Experience AnalystAt FCT, we're committed to delivering exceptional customer experiences. As a Customer Experience Analyst, you'll play a critical role in shaping our CX strategy and driving business success. Your expertise will help us understand customer needs, identify areas for improvement, and develop targeted solutions to enhance our...
-
Customer Experience Analyst
2 weeks ago
Oakville, Ontario, Canada FCT Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Analyst to join our team at FCT. As a key member of our organization, you will play a critical role in shaping our customer experience strategy and driving business success.Key ResponsibilitiesSupport the development and implementation of our customer experience vision and strategyPartner with...
-
Customer Experience Analyst
1 month ago
Oakville, Ontario, Canada FCT Full timeAbout FCTFCT is a leading provider of title insurance, default solutions, and real estate-related products and services to professionals across Canada. We're committed to the success of each employee and offer a dynamic work environment that fosters innovation, collaboration, and growth.Job SummaryWe're seeking a highly skilled Customer Experience Analyst to...
-
Customer Experience Analyst
1 month ago
Oakville, Ontario, Canada FCT Full timeAbout FCTFCT is a leading provider of title insurance, default solutions, and real estate-related products and services to professionals across Canada. We're committed to the success of each employee and offer a dynamic work environment that fosters innovation, collaboration, and growth.Job SummaryWe're seeking a highly skilled Customer Experience Analyst to...
-
Customer Experience Analyst
1 week ago
Oakville, Ontario, Canada FCT Full timeAbout FCTFCT is a leading provider of title insurance, default solutions, and other real estate-related products and services to legal, lending, valuation, and real estate professionals across Canada.We are committed to the success of each employee and offer a dynamic work environment that fosters innovation, collaboration, and growth.Job SummaryWe are...
-
Customer Experience Specialist
2 weeks ago
Oakville, Ontario, Canada beBee Professionals Full timeCustomer Experience SpecialistbeBee Professionals is looking for a Customer Experience Specialist to provide exceptional customer service to our clients. The successful candidate will have a minimum of two years of customer service experience, excellent communication and interpersonal skills, and the ability to work in a fast-paced environment. Key...
-
Customer Experience Strategist
4 weeks ago
Oakville, Ontario, Canada FCT Full timeAbout FCT FCT is a leading provider of title insurance and recovery solutions, serving legal, credit, valuation, and real estate professionals across Canada. We are committed to the success of our employees and fostering a diverse and inclusive workplace where innovation and collaboration thrive. About the Role We are seeking a passionate and driven...
