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Senior Programs Manager

2 months ago

Toronto, Ontario, Canada CB Canada Full time

Are you passionate about improving patient outcomes? At CB Canada, we foster an innovative and collaborative environment that prioritizes patient care and is committed to making a significant impact. Our organization is dedicated to creating healthier futures for all.



Key Responsibilities:

PRIMARY DUTIES:

  • Engage in both strategic and tactical planning initiatives;
  • Facilitate management team meetings and guide managers to ensure achievement of unit goals;
  • Develop, maintain, and report on operational plans for the unit, including strategic, tactical, budgetary, utilization, and profitability aspects, while implementing process optimization strategies;
  • Assist in budget management, including profit and loss oversight, purchasing approvals, and vendor relationship management;
  • Prepare and review monthly billing reports for client invoicing;
  • Oversee strategic project management and client account relations;
  • Support corporate initiatives on various projects;
  • Collaborate with senior leadership to provide strategic direction to managers and team members, enhancing existing programs and achieving new business objectives with a focus on growth;
  • Present to the executive leadership team as required during performance review meetings;
  • Assist in the development, presentation, implementation, and tracking of strategic and tactical annual plans related to revenue and expenses associated with Specialty Services operations;
  • Take a leading role in establishing and assigning account management implementation;
  • Contribute to overall business enhancement: forecasting, new business development, internal and external communication, efficiencies, staffing, and client services;
  • Help set growth goals for the business unit, attract new clients, and innovate business expansion or new service offerings;
  • Establish performance standards for business unit managers and evaluate success against these standards;
  • Support proposal writing, contracting, client presentations, and pricing strategies;
  • Stay informed about industry trends and relevant legislation affecting our operations;
  • Identify and collaborate with internal and external experts and resources;
  • Develop staffing and structuring plans for the unit, adjusting as demand changes;
  • Conduct ongoing management, annual performance evaluations, objective setting, and training plans for all direct reports;
  • Lead the Program Manager Team and support the development of product teams as necessary;
  • Ensure the timeliness, accuracy, and completeness of all services provided;
  • Identify potential risks and promote proactive quality improvement initiatives;
  • Report all adverse events to the relevant units or departments;
  • Undertake additional duties and responsibilities as assigned.


Qualifications:

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

  • Degree in science or healthcare, or a comparable combination of experience and education;
  • At least 5 years of experience in the pharmaceutical or biotech sectors;
  • A minimum of 2 years in a management role;
  • 1-2 years of experience in client management;
  • Knowledge and experience in developing and implementing post-marketing studies and risk management programs;
  • General understanding of reimbursement and patient assistance programs, operational policies, and clinical research;
  • Bilingualism (French/English) is an asset.

MINIMUM SKILLS, KNOWLEDGE, AND ABILITY REQUIREMENTS:

  • Advanced understanding of the pharmaceutical distribution industry;
  • Strong business and financial acumen;
  • Strategic thinker with a focus on client needs;
  • Excellent analytical and mathematical skills, capable of modeling resources and generating reporting trends;
  • Effective communication skills, both oral and written, with strong presentation abilities;
  • Demonstrated interpersonal and leadership skills, fostering team development;
  • Exceptional organizational skills with attention to detail and critical thinking capabilities;
  • Ability to consistently meet deadlines and make informed decisions;
  • Strong problem-solving skills, effectively resolving issues;
  • Collaborative approach with a results-driven mindset;
  • Proficient in Microsoft Word, Excel, PowerPoint, and other Office programs.


What CB Canada Offers:

We provide a competitive total rewards compensation package. Our commitment to our associates includes comprehensive and diverse benefit programs designed to meet the various needs of our workforce. Benefits may vary by location, position, and business unit.



Schedule:

Full-time

Equal Employment Opportunity:

CB Canada is dedicated to providing equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other class protected by law.



Accessibility Policy:

CB Canada is committed to fair and accessible employment practices. We will accommodate individuals with disabilities during the recruitment, assessment, hiring processes, and throughout employment upon request.