Bilingual Client Service Manager

2 weeks ago


Vaughan, Ontario, Canada GFL Environmental Full time
About the Role

We are seeking a highly skilled and bilingual professional to join our team as a Client Relationship Manager at GFL Environmental. As a key member of our client-facing team, you will be responsible for delivering exceptional customer service and account management to our clients in the Retail and Pharmaceutical industries.

Key Responsibilities
  • Client Service Delivery: Provide bilingual customer service via various channels, addressing client needs such as contract inquiries, billing issues, service modifications, and complaint resolutions.
  • Relationship Building: Build and maintain strong relationships with clients and manufacturers through regular and effective communication, ensuring seamless service delivery and driving continuous process improvement.
  • Collaboration and Communication: Collaborate with internal departments such as Field Operations, Dispatch, IT, and others to ensure effective communication and logistical support across multiple client accounts.
  • Business Analysis and Reporting: Analyze and report on customer data, including revenue trends, account activity, and client feedback to support strategic decisions and drive business growth.
  • Process Improvement: Initiate and implement process improvements to enhance interdepartmental coordination and client satisfaction, ensuring a high level of service quality and efficiency.
  • Additional Duties: Perform additional duties as needed to support team and client needs, ensuring a positive and productive work environment.
Requirements
  • Language Proficiency: Proficiency in French and English is essential.
  • Education and Experience: A bachelor's degree in business or a related field, or equivalent experience demonstrating strong analytical and procedural skills.
  • Industry Knowledge: At least two years of experience in account management or customer service, preferably in a leadership role, with familiarity with the Retail, Pharmaceutical, or Environmental industries.
  • Technical Skills: Strong proficiency with Microsoft Office suite and general database applications, with excellent communication skills and the ability to clearly articulate ideas and receive feedback constructively.
  • Client Relationship Management: Proven ability to manage client relationships effectively, with a strong orientation towards proactive problem-solving and customer satisfaction.


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