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Bilingual Customer Service Representative
2 months ago
Job Summary:
407 ETR is seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing world-class service to our customers in English and French.
Key Responsibilities:
- Provide exceptional customer service to customers in English and French, responding to their inquiries and resolving their issues in a timely and professional manner.
- Use strong communication and interpersonal skills to build rapport with customers and provide solutions to their problems.
- Work in a fast-paced, dynamic environment, handling multiple customer interactions simultaneously and meeting performance metrics.
- Stay up-to-date with company policies and procedures, as well as new training and continuous learning sessions.
- Perform other tasks as assigned.
Requirements:
- 1-2 years of experience in customer service.
- Excellent English and French verbal and communication skills.
- Ability to successfully complete an annual French bilingual certification testing.
- Punctual and committed to work on a flexible schedule.
- Passionate about providing world-class customer service.
- Proven customer service skills, a track record of success in a client-focused, target-driven performance culture.
- Strong problem-solving skills and ability to deal with customers tactfully and effectively in a fast-paced environment.
- Strong computer literacy (Windows operating system, internet navigation, typing, etc.).
- Excellent telephone manner, an aptitude for listening, establishing rapport and finding the right solutions for customers.
- Ability to help clients navigate through self-serve applications.
- Ability to work in a metricized environment (6 performance metrics: Call Resolution, Customer Satisfaction, Call Quality, Average Handle Time, Schedule Adherence, Lates).
What We Offer:
- A world-class culture based on recognition, development, and excellence.
- A fully paid world-class training program.
- Free 407 ETR usage (taxable benefit).
- Competitive collectively bargained wage schedule: $25.95.
- Eligible for a Bilingual premium of $2/hr.
- Comprehensive health benefits program.
- An exciting performance-based recognition program.
- Employee discounts through Good Job Program and Good Life Fitness.
- Expect excellence: Collaborative team, learn, and grow with a high-performance team.
- Leaders who support your development through training and coaching.
- Organization that takes pride in volunteering and community involvement.
- Community culture known for innovation and continuous improvement.
