Customer Experience Associate
4 weeks ago
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through inbound calls, emails, and chats.
Key Responsibilities
- Field customer inquiries and resolve issues in a timely and professional manner
- Provide product and service information to customers, including features, benefits, and pricing
- Upsell and cross-sell products and services to customers
- Document customer interactions and outcomes in our CRM system
- Participate in ongoing training and development to improve customer service skills and product knowledge
Requirements
- High school diploma or equivalent required
- 1+ year of customer service experience
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and meet productivity standards
- Availability to work a variety of shifts, including evenings and weekends
What We Offer
- Competitive hourly rate and overtime opportunities
- Best-in-class medical, dental, and vision benefits
- Employee assistance programs
- Flexible schedule options
- Opportunities for career advancement in a fast-growing organization
Why Choose HGS?
HGS is a global leader in customer experience management, with a people-first philosophy and a commitment to delivering exceptional experiences for our clients and their customers. We offer a dynamic and supportive work environment, with opportunities for growth and development.
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