Application Consultant

2 months ago

Saskatchewan, Canada N. Harris Computer Corporation - USA Full time
About the Role

We are seeking a highly skilled Application Consultant to join our team at N. Harris Computer Corporation - USA. As an Application Consultant, you will play a critical role in delivering exceptional customer experiences and driving business growth through the implementation of our software solutions.

Key Responsibilities
  • Perform implementation tasks, training, consulting, and other implementation and/or support services for customers on our software product line.
  • Interpret customer requirements and define necessary system setups.
  • Respond to incoming implementation support calls and resolve issues accordingly.
  • Develop close working relationships with project coordinators and primary contacts at each client site to ensure successful implementation and training activities.
  • Project coordination and management may be required on an individual project basis.
  • Collaborate with staff in Professional Services, Customer Support, and Development to troubleshoot technical and functional questions that may arise during the implementation process.
  • Provide feedback to project coordinators, management, and other team members to help improve our software or aid in the overall implementation process.
  • Stay up-to-date with the latest knowledge and awareness of our software applications and related technologies.
  • Coordinate data conversions, cleanse and integrate data, and review newly converted data with clients to ensure accuracy.
  • Database skills and the ability to perform queries in SQL are highly valued.
  • Documentation and communication of work tasks are critical components of this role.
  • Update internal tracking systems and time entry.
  • Provide customer support as needed.
  • Perform other duties as assigned to meet changing business needs.
  • Travel up to 50% may be required.
Requirements
  • At least five years of experience in the field of software application consulting or implementation.
  • Previous training experience in software applications.
  • Strong troubleshooting and analytical thinking skills to resolve issues.
  • Working knowledge of Microsoft Office applications.
  • Working knowledge of Windows 10 & 11/ Windows Server 2016+.
  • Customer service experience is essential.
  • Strong time management, planning, and organizing skills are required.
  • Ability to interpret business requirements and recommend solutions that meet customer needs.
  • Excellent oral and written communication skills.
  • Excellent documentation skills.
Preferred Qualifications
  • Utility billing knowledge.
  • Financial/accounting knowledge.
  • Previous project management experience.
  • Knowledge of relational databases and relational database applications.
  • Knowledge of SQL Server, SQL SSMS, and writing SQL queries.
  • Experience with data migrations, database tables/layouts, and ability to write scripts to convert data from existing systems to our database structure.
About Us

N. Harris Computer Corporation - USA is a leading provider of mission-critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc., we have become a cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise.

We are committed to growth through reinvestment – both in the people and products that we offer and making strategic acquisitions to expand our offerings.

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