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Enterprise Client Success Strategist
3 months ago
Overview:
At Leap Tools Inc., we are a prominent technology firm in the interior design sector, delivering cutting-edge solutions to clients globally. We are seeking a skilled professional to take on the role of Customer Success Strategist. In this pivotal position, you will oversee relationships with our most significant clients, ensuring their satisfaction with our offerings. If you have a passion for technology, excel in dynamic environments, and enjoy cultivating strong client relationships, we encourage you to consider this opportunity.
Key Responsibilities:
- Manage the customer journey for our enterprise clientele
- Monitor essential metrics such as Customer Health and Retention
- Build trusted partnerships with clients to comprehend their needs and objectives
- Collaborate with internal departments to provide outstanding customer experiences
- Keep precise records in our Customer Success management software
- Actively engage with clients to uncover opportunities for product promotion
- Represent clients within the organization to facilitate enhancements
Requirements:
- At least 3 years of experience in Customer Success or Account Management
- Proven experience with Enterprise clients and managing a client portfolio
- Strong technical skills and the ability to grasp complex processes
- Excellent communication skills with an emphasis on customer relations
- Proficiency in Google Workspace and Salesforce
- Experience in SaaS is advantageous
- Bonus: Proficiency in an additional language
About Us:
- Pioneering technology that enables clients to visualize products in their own environments
- Significant increase in e-commerce conversion rates and expedited purchasing decisions for clients
- Dedication to minimizing carbon footprint and enhancing the shopping experience for customers
Our Culture:
- A collaborative atmosphere that encourages curiosity, meticulousness, and open exchange of ideas
- A focus on performance and fulfilling commitments with urgency
- A commitment to community development and fostering a competitive yet enjoyable work environment
Working with Us:
Currently operating remotely, with flexible work arrangements and team engagement initiatives in place. Become a part of our mission to transform the interior design industry and drive global innovation.
