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Senior Field Service Engineer

3 months ago

Markham, Ontario, Canada oilandgas Full time
Join us in addressing critical industry challenges

As a Senior Field Service Engineer at Oil and Gas, you will play a pivotal role in delivering advanced technical support and specialized knowledge to our clients within the Building Automation sector. Your primary responsibility will be to diagnose and resolve intricate technical issues, ensuring the effective deployment of our solutions while enhancing customer satisfaction. Your skills and dedication to excellence will significantly contribute to the success of our field service initiatives and the expansion of our operations.

You will collaborate closely with our Senior Field Service Supervisor and operate from a designated location.

In this position, you will enhance the efficiency, productivity, and safety of our clients' operations by providing outstanding technical assistance and service.

KEY RESPONSIBILITIES
  1. Install, configure, and program security systems, including access control, CCTV, intrusion detection, and alarm systems.
  2. Ensure seamless operation and functionality through system programming and integration.
  3. Independently troubleshoot and resolve complex issues related to security technologies, including both hardware and software challenges.
  4. Conduct thorough site assessments to understand customer needs and develop tailored security system designs.
  5. Perform system backups and apply necessary updates and patches.
  6. Address unique problems and scenarios based on customer requirements.
  7. Complete all assigned preventive maintenance tasks within the scheduled timeframe.
  8. Respond to and resolve urgent service calls as necessary, adhering to customer contract obligations.
  9. Manage projects or assist in the delivery of small service or installation jobs, encompassing engineering, documentation, installation, and customer acceptance.
  10. Work collaboratively with cross-functional teams, including sales, engineering, and customer support, to ensure project success and customer satisfaction.
  11. Provide training and guidance to clients on the effective use and maintenance of security systems.
  12. Partner with project managers to develop comprehensive project plans, timelines, and budgets for security system installations.
  13. Apply knowledge of virtual machines, system imaging, and networking to meet customer needs.
  14. Stay updated with industry trends and advancements in security technology to offer innovative solutions.
  15. Complete all necessary documentation for work performed or contractual obligations.
  16. Demonstrate strong troubleshooting and problem-solving capabilities.
  17. Exhibit excellent documentation and communication skills to interact effectively with colleagues, clients, and contractors.
  18. As a lead technician, serve as the primary contact for field technicians requiring advanced technical support.
BENEFITS OF WORKING WITH US
  • Comprehensive Benefits - Medical, Vision, Dental, Mental Health
  • Paid Time Off
  • Retirement Benefits (as per regional policy)
  • Opportunities for Career Advancement
  • Professional Development Programs
YOU MUST HAVE
  1. Technical College Diploma in a relevant field or equivalent experience.
  2. 4+ years of relevant experience, including troubleshooting and diagnosing security systems.
  3. Familiarity with Microsoft Windows Operating Systems and Microsoft Office Suite.
  4. Training/Certification in networking protocols and products.
  5. Proven ability to utilize tools and testing equipment effectively.
  6. Willingness to travel within the service area.
  7. Valid driver's license with a satisfactory driving record.
WE VALUE
  1. Ability to learn and demonstrate skills and product knowledge relevant to the role.
  2. Strong organizational skills with the capacity to prioritize tasks effectively.
  3. Basic project management capabilities.
  4. Team-oriented mindset.
  5. Ability to work independently with minimal supervision.
  6. Capacity to make independent decisions; complex matters are typically referred to senior authority.
  7. Mentorship skills for junior technicians.
  8. Proven networking skills, with knowledge of CISCO and/or Juniper.
  9. Certifications in relevant technologies.
Additional Information
  • JOB ID: HRD232677
  • Category: Customer Experience
  • Relocation Tier: Not Applicable
  • Band: 02
  • Referral Bonus: 3000
  • Requisition Type: Standard Requisition
  • FLSA CODE: Nonexempt