Network Operations Specialist

3 weeks ago

Toronto, Ontario, Canada Porter Airlines Full time
Position Overview

The Network Operations Specialist plays a crucial role in the coordination of operational activities across the entire Porter Airlines network. Reporting directly to the Supervisor of the System Operations Control Centre, this position requires close collaboration with various departments, including the SOCC and Airports, as well as external partners.

In conjunction with a Flight Dispatcher, the Network Operations Specialist ensures the timely distribution of clear and precise operational information throughout the organization, particularly during periods of irregular operations.

Key Responsibilities

The Network Operations Specialist is tasked with:

  • Coordinating operational activities across the Porter network and aiding in contingency and recovery planning during significant irregular operations (IROPs).
  • Monitoring connection passenger loads and collaborating with the Duty Officer to anticipate potential misconnect scenarios.
  • Maintaining consistent communication with outstations to proactively implement measures that minimize the number of misconnecting passengers.
  • Facilitating the swift activation of the Emergency Response Plan, responding to non-emergency incidents, and managing critical communications through the Everbridge Mass Notification system.
  • Providing procedural guidance and routine technical support to front-line agents, as well as coordinating responses to system outages and transitioning to manual or backup procedures.
  • Ensuring passengers receive timely notifications regarding flight disruptions and cancellations through Porter's passenger reprotection application.
  • Processing delay reports and participating in the audit and reconciliation of delay codes.
  • Managing APIS/API reconciliation and communication with the US Department of Homeland Security, CBP, and CBSA.
  • Assisting in the investigation and resolution of DHS violations and API data quality issues to prevent significant penalties against the company.
  • Maintaining a comprehensive understanding of company policies and procedures, as well as Transport Canada regulations and those of other domestic and international regulatory bodies.
  • Actively engaging in Porter's Safety Management System (SMS) by reporting hazards and incidents encountered during daily operations, while promoting compliance with the Company Safety Policy.
  • Performing additional duties as assigned by the Supervisor, SOCC, or designated representative.
Behavioral Competencies
  • Concern for Safety: Recognizing hazardous situations and taking appropriate actions to ensure a safe environment for oneself and others.
  • Teamwork: Collaborating effectively with others to achieve organizational objectives.
  • Passenger/Customer Service: Delivering exceptional service to both internal and external customers (passengers).
  • Initiative: Proactively addressing situations and issues, seizing opportunities as they arise.
  • Results Focus: Concentrating efforts on achieving high-quality outcomes consistent with organizational standards.
  • Fostering Communication: Engaging in open, honest, and respectful communication with diverse audiences, promoting dialogue and consensus-building.
Qualifications

Applicants should possess a minimum of 2 years of experience in airline operations or a supervisory role within a related industry. Candidates must demonstrate a conscientious and safety-oriented mindset, with excellent written and verbal communication skills, and a proven ability to work effectively within a cross-functional team. The ability to adapt swiftly to new situations, solve problems, and drive positive change in a fast-paced environment is essential. Strong organizational skills, attention to detail, and the capacity to manage multiple tasks are required. A clear attendance record and reliability in reporting for work, along with flexibility to work rotating morning and overnight shifts, weekends, and holidays, are necessary. Candidates must also be able to obtain a Transport Canada Restricted Area Identification Card (Security Clearance).

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