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Collections Specialist

2 months ago


Calgary, Alberta, Canada Rentokil Initial Full time
Job Summary

Rentokil Initial is seeking an experienced Collections Specialist to join our team. As a Collections Specialist, you will be responsible for managing collections within an assigned territory, ensuring timely and effective resolution of customer accounts.

Key Responsibilities
  • Manage and resolve customer accounts in a timely and professional manner
  • Identify and pursue overdue or problem accounts
  • Communicate with customers to collect delinquent balances
  • Document collection activity and maintain follow-up on all past due accounts
  • Utilize complex debt collection software to manage accounts
  • Respond to customer inquiries regarding account information
  • Provide documentation to customers as requested
  • Handle cash application disputes and process credit card payments
  • Maintain good customer relations and work collaboratively with various departments
Requirements
  • High school diploma or equivalent required
  • Post-secondary education in a related field preferred
  • 2-4 years of professional collection experience preferred
  • Demonstrated proficiency in Microsoft Office and Google Suite
Benefits
  • Competitive pay and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment