Guest Services Ambassador
3 days ago
About Four Seasons Hotels and Resorts:
Four Seasons Hotels and Resorts is a global leader in the luxury hospitality industry, renowned for its exceptional service and unparalleled guest experiences. Our company culture is built on a foundation of respect, empathy, and a passion for delivering memorable moments for our guests.
About the Role:
We are seeking a highly skilled and enthusiastic Guest Services Attendant to join our team at Four Seasons Hotel Toronto. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, responding to their needs and requests, and ensuring a seamless and enjoyable experience during their stay.
Key Responsibilities:
- Provide warm and welcoming service to guests, responding to their needs and requests in a timely and professional manner.
- Manage guest interactions, resolving issues and concerns in a fair and efficient manner.
- Process guest arrivals and departures, ensuring accurate and efficient check-in and check-out procedures.
- Assist with room assignments, key card distribution, and other front desk duties as required.
- Collaborate with other hotel departments to ensure seamless guest experiences.
Requirements:
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Previous experience in a front desk or guest services role, preferably in a luxury hotel environment.
- Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
- Strong problem-solving skills, with the ability to think critically and resolve issues effectively.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Complimentary meals and uniforms.
- A comprehensive training program.
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your relevant experience and qualifications.
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