Strategic Account Director Position

1 month ago

Mississauga, Ontario, Canada McKesson's Corporate Full time
About the Role

Mckesson Canada is seeking a Strategic Account Director to lead and develop strategic partnerships with assigned strategic customers who require McKesson Canada's Pharmaceutical distribution services.

The Strategic Account Director will be responsible for leading and managing the day-to-day customer relationship and will build and develop a partnership that consistently delivers solutions that are integrated, advantageous to the customer and profitable to the Company.

The ideal candidate will have a strong understanding of McKesson Canada's capability, offerings, and value-added services (across BU's), and will work with senior-level stakeholders within the customer's organization and the internal McKesson team to identify and build a strategic, value-based business partnership.

Key Responsibilities
  • Primary owner of customer relationships and responsible for overall customer satisfaction
  • Collaborates with customer to develop the joint business plan, based on needs assessment, alignment of priorities, joint road mapping with clear accountabilities and customer relevant score cards/metrics.
  • Ensures full knowledge of account organization and establish links between the two organizations.
  • Develops, maintains, and communicates a formal account strategy and portfolio of key growth opportunities.
  • Proactively assesses, clarifies, and validates customer strategic objectives (short and long term) and priorities on an ongoing basis. Integrates learnings into customer business development planning process.
  • Leads on-going communication and meetings between McKesson's leadership team and the customer's senior leadership team to foster customer intimacy and ensure awareness of McKesson's range of capabilities and long-term commitment to the customer priorities.
  • Represents the voice of customer to the McKesson's senior leadership team on important/urgent issues.
  • Builds customer intimacy with the key senior level functional areas within the strategic account.
  • Achieves assigned sales/profitability objectives for the Strategic Account
  • Champions and aligns McKesson cross-functional resources (operations, supply chain, procurement) to help deliver solutions that support the delivery of the joint business plan.
  • Defines McKesson Wholesale account support (projects, priorities, etc.) needed for optimal delivery of account objectives.
  • Ensures comprehensive understanding of the customer distribution agreement and ensure proper execution across all relevant parts of McKesson Canada's wholesale business.
  • Defines account governance model (key meetings, attendees, and cadence)
  • Provides customer with regular updates on market, regulatory environment and leads introduction, alignment, and deployment of McKesson wholesale businesses initiatives.
About Us

Mckesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

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