Senior Manager Operations Technology

4 weeks ago

Toronto, Ontario, Canada Scotiabank Full time
Job Title: Senior Manager Operations Technology

Scotiabank is seeking a highly skilled Senior Manager Operations Technology to lead our Operations Technology team. As a key member of our Technology organization, you will be responsible for managing and overseeing the work of the team, ensuring steady state delivery of application functions and deliverables within defined business SLOs.

Key Responsibilities:
  • Manage and lead a geographically dispersed team.
  • Recruit qualified staff; identify and address training and development needs.
  • Review and act on employee surveys and other relevant feedback.
  • Drive a customer-focused culture throughout the team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
  • Foster a partnership between Operations Technology and the line functions (e.g., Settlement & Clearing, Asset Servicing, Client Accounting, Registered Products, Middle Office) promoting Operations Technology as a function that adds value to the delivery of GWO and Global Wealth Operations work, while encouraging and recommending efficiency improvements to operations.
  • Liaise with the management of these areas on a regular basis regarding the status of ongoing programs and initiatives.
  • Ensure the maintenance of stable and secure processing platforms per Bank IT control, information security and risk policies.
  • Manage delivery of support for assigned systems and internal business and technology stakeholders, including agreed upon Level 1 production support to global users, maintenance support (scheduled releases, regulatory changes, configuration updates), vendor management, system enhancements, production bug fixes, Quality Assurance testing (UAT), and resolution of complex operational/systems problems.
  • Work in tandem with Scotia Technology teams and external service providers to deliver Change in accordance with agreed systems strategy.
  • Lead all or part of multi-disciplinary projects of varying size and complexity, ensuring regulatory, compliance, client and vendor issues are addressed and resolved, and project components are delivered on time, on budget and with quality.
  • Manage resource capacity and initiatives roadmaps with reference to Product Owners, communicating status and constraints and securing cooperation and alignment from key stakeholders.
  • Represent GTA on vendor, securities industry and inter-bank committees as required, providing input to operational requirements and system design specifications, and providing Technology and business leadership with information and recommendations in support of tactical and strategic decision-making.
Requirements:
  • Candidates should have experience of a Capital Markets trading or operations environment with front-to-back understanding of trade and post-trade flows.
  • Candidates should have experience of the Operations function across static data, confirmations, settlements and clearing, and middle office functions.
  • Candidates should have experience in supporting a range of securities products, particularly on the Broadridge BPS and Dataphile service bureau platforms, and have a conceptual understanding of platform design, data and workflows, and related processing capabilities, modules and interfaces.
  • Candidates should be able to deliver solutions to improve the control environment within operations groups, and drive automations and efficiency.
  • Candidates require strong communication and influencing capability, supported by well-developed analytical competencies.
  • Requires expert experience; systems design, security, availability, disaster recovery, third party risk management, change management, release management.
  • Exposure to third-party management controls would be an asset.
  • Good knowledge of multiple global banking businesses including related systems and procedures.
  • Good ability to balance competing or conflicting goals of various departments and stakeholders which requires a mature, diplomatic approach and highly developed negotiation and influencing skills.
  • Good communication, facilitation, and presentation skills for developing communication strategies for Executive approval through to implementation of strategies and programs.
  • Experience of data, data architecture.
  • Experience in process re-engineering.
Preferred Certifications:

Scrum, PRINCE2

What's in it for you?
  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences everyone brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone.
  • Remote-friendly work environment will provide you with the flexibility to perform at your best.
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
  • Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more

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