Senior Manager of Operations Technology

2 weeks ago

Toronto, Ontario, Canada Scotiabank Full time
Job Title: Senior Manager of Operations Technology

We are looking for a skilled Senior Manager of Operations Technology to lead our GCME Securities Operations Technology team. The successful candidate will have experience in managing and overseeing the work of a geographically dispersed team, ensuring steady-state delivery of application functions and deliverables within defined business Service Level Agreements (SLAs).



The team is responsible for providing application L1 support and triage, production issue and incident management, vendor management, change management, business analysis, and product Subject Matter Expert support for change projects. The Senior Manager will work closely with Global Technology and other Technology counterparts and Global Wealth product owners to define and execute on agreed business and technology strategies and plans.



The ideal candidate will have experience in a Capital Markets trading or operations environment with front-to-back understanding of trade and post-trade flows. They will also have experience in supporting a range of securities products, particularly on the Broadridge BPS and Dataphile service bureau platforms. The candidate should have strong communication and influencing capability, supported by well-developed analytical competencies.



Responsibilities include managing delivery of support for assigned systems and internal business and technology stakeholders, including agreed-upon Level 1 production support to global users, maintenance support (scheduled releases, regulatory changes, configuration updates), vendor management, system enhancements, production bug fixes, Quality Assurance testing (UAT), and resolution of complex operational/systems problems.



The Senior Manager will also lead all or part of multi-disciplinary projects of varying size and complexity, ensuring regulatory, compliance, client, and vendor issues are addressed and resolved, and project components are delivered on time, on budget, and with quality. The candidate will support delivery of projects through the Enterprise Delivery Framework quality gates and communicate status, risks, and issues to stakeholders proactively.



Scotiabank is a leading bank in the Americas, and we value the unique skills and experiences each individual brings to the Bank. We are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.



We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.



What We Offer:


  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences everyone brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone.
  • Remote-friendly work environment will provide you with the flexibility to perform at your best.
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.
  • Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs.

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