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Coffee Shop Supervisor

3 months ago

Whistler, British Columbia, Canada Forecast Coffee Group Inc. Full time
Job Overview

Join Forecast Coffee Group Inc. as a Café Operations Manager. This permanent position offers a dynamic work environment where you will oversee daily operations and ensure exceptional service delivery.

Employment Details
  • Employment Type: Permanent
  • Working Language: English
  • Work Hours: 40 hours per week
Responsibilities

As the Café Operations Manager, your key responsibilities will include:

  • Assessing and enhancing daily operations
  • Leading and mentoring staff
  • Implementing training programs for team members
  • Defining service offerings and establishing operational protocols
  • Managing financial transactions and preparing financial reports
  • Conducting staff performance evaluations
  • Calculating costs for products and services
  • Ensuring compliance with local liquor laws and regulations
  • Overseeing inventory management
  • Upholding health and safety standards
  • Negotiating with suppliers for food and supplies
  • Coordinating with clients for catering services
  • Contributing to marketing strategies and execution
  • Addressing customer inquiries and complaints
  • Delivering outstanding customer service
  • Planning, organizing, directing, and evaluating daily operations
Team Management

You will supervise a team of:

  • 11-15 staff members across various roles
Qualifications

To succeed in this role, candidates should possess:

  • Certificates: Serving It Right Certificate, Food Safety Certificate
  • Technical Skills: Proficiency in electronic cash registers, MS Excel, MS Office, MS Outlook, MS Word, and point of sale systems
  • Transportation: Own transportation required
Work Environment

This position is characterized by:

  • A fast-paced atmosphere
  • Strict deadlines
  • Repetitive tasks
  • Physical demands, including standing for extended periods
  • A large workload requiring attention to detail
Personal Attributes

The ideal candidate will demonstrate:

  • Accuracy and dependability
  • Strong client focus and interpersonal skills
  • Excellent verbal and written communication abilities
  • Flexibility and organizational skills
  • Reliability and teamwork
  • Capability to multitask effectively
Experience Requirements

Candidates should have:

  • 1 to 2 years of relevant experience
Benefits

We offer a comprehensive benefits package that includes:

  • Health care plan
  • Bonus and gratuities
  • Group insurance benefits
  • Maternity and parental benefits
  • Free parking
  • Employer-sponsored training and development
  • Paid time off for volunteering or personal days
  • Team-building opportunities
  • Wellness programs