Bilingual Service Desk Analyst
1 week ago
We are seeking a highly skilled and multilingual Service Desk Analyst to join our team at CB Canada. As a Service Desk Analyst, you will be the primary point of contact for internal business partners, providing technical support and assistance via various communication channels.
Key Responsibilities- Provide timely and effective technical support to internal business partners via phone, chat, and email.
- Troubleshoot and resolve technical issues related to network connectivity, hardware, software, and applications.
- Document incidents and problems in a ticketing management system, ensuring accurate and detailed records.
- Work collaboratively with other support teams to resolve complex technical issues.
- Develop and maintain a strong understanding of IT systems, hardware, and software to provide expert-level support.
- Communicate technical information to non-technical stakeholders, ensuring clear and concise explanations.
- 2-4 years of experience in an IT role or technical call center.
- Excellent verbal and written communication skills in English and Portuguese.
- Strong problem-solving and analytical abilities.
- Mature, self-motivated, and professional with a customer-centric mindset.
- Ability to work independently and follow direction and best practices.
- Attention to detail and ability to multi-task while communicating with customers.
- Experience with Service Now or comparable ITSM platform.
- ITIL v3 / ITIL Foundations certification.
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Bilingual Service Desk Analyst
10 hours ago
Charlottetown, Prince Edward Island, Canada CB Canada Full timeJob SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at CB Canada. As a Service Desk Analyst, you will be responsible for providing technical support to our internal business partners via phone, email, and chat. You will troubleshoot and resolve technical issues related to network connectivity, application issues, desktop issues,...
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Bilingual Service Desk Analyst
13 hours ago
Charlottetown, Prince Edward Island, Canada CB Canada Full timeJob SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at CB Canada. As a Service Desk Analyst, you will be responsible for providing technical support to our internal business partners via phone, email, and chat. You will troubleshoot and resolve technical issues related to network connectivity, application issues, desktop issues,...
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Service Desk Manager
6 days ago
Charlottetown, Prince Edward Island, Canada CB Canada Full timeJob SummaryWe are seeking a highly skilled and experienced Service Desk Supervisor to join our team at CB Canada. As a key member of our IT operations team, you will be responsible for leading a team of technical support analysts and providing exceptional customer service to our clients.Key ResponsibilitiesTeam Leadership: Lead and manage a team of technical...
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Service Desk Manager
7 days ago
Charlottetown, Prince Edward Island, Canada CB Canada Full timeJob SummaryWe are seeking a highly skilled and experienced Service Desk Supervisor to join our team at CB Canada. As a key member of our IT operations team, you will be responsible for leading a team of technical support analysts and providing exceptional customer service to our clients.Key ResponsibilitiesTeam Leadership: Lead and manage a team of technical...
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Front Desk Associate
15 hours ago
Charlottetown, Prince Edward Island, Canada Comfort Inn Charlottetown Full timeJob Title: Guest Service AgentWe are seeking a highly skilled Guest Service Agent to join our team at Comfort Inn Charlottetown. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Guest Registration: Register...
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Front Desk Associate
12 hours ago
Charlottetown, Prince Edward Island, Canada Comfort Inn Charlottetown Full timeJob Title: Guest Service AgentWe are seeking a highly skilled Guest Service Agent to join our team at Comfort Inn Charlottetown. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Guest Registration: Register...
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Bilingual Client Service Agent
4 weeks ago
Charlottetown, Prince Edward Island, Canada IO Solutions Contact Center Full timeBilingual Customer Service Agent (Remote or On-site) Job Overview IO Solutions Contact Center is in search of bilingual candidates (English & French) who thrive in dynamic environments and are passionate about assisting customers via phone. Reporting to the Team Leader, the Customer Service Agent will be tasked with delivering exceptional customer...
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Multilingual IT Support Specialist
1 week ago
Charlottetown, Prince Edward Island, Canada CB Canada Full timeJob SummaryWe are seeking a highly skilled and multilingual Service Desk Analyst to join our team at CB Canada. As a Service Desk Analyst, you will be the primary point of contact for internal business partners, providing technical support and assistance via various communication channels.Key ResponsibilitiesProvide timely and effective technical support to...
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Multilingual IT Support Specialist
7 days ago
Charlottetown, Prince Edward Island, Canada CB Canada Full timeJob SummaryWe are seeking a highly skilled and multilingual Service Desk Analyst to join our team at CB Canada. As a Service Desk Analyst, you will be the primary point of contact for internal business partners, providing technical support and assistance via various communication channels.Key ResponsibilitiesProvide timely and effective technical support to...
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Customer Service Representative
1 week ago
Charlottetown, Prince Edward Island, Canada IO Solutions Contact Center Full timeJob OpportunityIO Solutions Contact Center is seeking a skilled Technical Support Specialist to join our dynamic team. As a vital member of our Contact Center, you will be responsible for ensuring seamless communication and support for our valued frontline agents and members of our support teams.Key ResponsibilitiesProvide technical assistance and support to...
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Customer Service Representative
7 days ago
Charlottetown, Prince Edward Island, Canada IO Solutions Contact Center Full timeJob OpportunityIO Solutions Contact Center is seeking a skilled Technical Support Specialist to join our dynamic team. As a vital member of our Contact Center, you will be responsible for ensuring seamless communication and support for our valued frontline agents and members of our support teams.Key ResponsibilitiesProvide technical assistance and support to...
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Customer Service Representative
5 days ago
Charlottetown, Prince Edward Island, Canada Comfort Inn Charlottetown Full timeJob SummaryWe are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Comfort Inn Charlottetown. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Registration and...
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Customer Service Representative
5 days ago
Charlottetown, Prince Edward Island, Canada Comfort Inn Charlottetown Full timeJob SummaryWe are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Comfort Inn Charlottetown. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Registration and...
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Customer Service Representative
2 days ago
Charlottetown, Prince Edward Island, Canada Comfort Inn Charlottetown Full timeJob SummaryWe are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Comfort Inn Charlottetown. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Registration and...
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Customer Service Representative
2 days ago
Charlottetown, Prince Edward Island, Canada Comfort Inn Charlottetown Full timeJob SummaryWe are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Comfort Inn Charlottetown. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Registration and...
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Bilingual French Educator
4 weeks ago
Charlottetown, Prince Edward Island, Canada PEI Learning Full timePosition OverviewPEI Learning is seeking a dedicated Bilingual French Educator to provide personalized tutoring services in an urban setting. This role is ideal for individuals passionate about fostering language skills in students.QualificationsEducation: Bachelor's degree in Education or a related field.Experience: Previous tutoring experience is...
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Bilingual Office Support Specialist
4 weeks ago
Charlottetown, Prince Edward Island, Canada Government of Prince Edward Island Full timeBilingual Administrative Support OpportunitiesThe Government of Prince Edward Island is in search of dedicated professionals to deliver bilingual administrative assistance across various governmental sectors. Candidates should demonstrate strong organizational capabilities, superior time management skills, and outstanding interpersonal communication.Primary...
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Bilingual Customer Support Specialist
4 weeks ago
Charlottetown, Prince Edward Island, Canada Advantage Communications Full timeOpportunity for a Bilingual Customer Support SpecialistWe are seeking dedicated individuals who are fluent in both French and English to enhance our customer service team. In this role, you will assist clients in addressing product and service inquiries through inbound communication channels. Continuous training and resources will be available to ensure your...
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Bilingual Customer Support Specialist
4 weeks ago
Charlottetown, Prince Edward Island, Canada Advantage Communications Full timeBecome a Bilingual Customer Support SpecialistThis is an excellent opportunity for individuals proficient in both French and English. In this role, you will be responsible for assisting clients in addressing product and service inquiries through incoming calls. We provide continuous training and resources to ensure your success in this position. Elevate your...
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Bilingual French Educator
4 weeks ago
Charlottetown, Prince Edward Island, Canada PEI Learning Full timePosition OverviewWe are seeking a dedicated Bilingual French Educator to join our team at PEI Learning. This role is essential in fostering a supportive learning environment for students.QualificationsEducation: A Bachelor's degree is required.Experience: Previous experience in a similar role is considered an asset.Work EnvironmentType of Service:...