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Technical Support Specialist

3 months ago


Beaumont, Canada INNTECH FUTURE INC. Full time
Position Overview

As a User Assistance Technician at INNTECH FUTURE INC., you will play a crucial role in ensuring that our users receive the highest level of support and guidance in navigating their technical challenges.

Qualifications
  • Education: Completion of a college, CEGEP, or other non-university certificate or diploma program lasting 1 to 2 years.
  • Experience: A minimum of 1 year and less than 2 years in a related field.
Key Responsibilities
  • Assist users facing difficulties with their computer systems.
  • Refer to user manuals, technical documentation, and other resources to identify and implement effective solutions.
  • Offer guidance and training to users based on their specific challenges.
  • Maintain a comprehensive log of issues and resolutions for the benefit of other technical support personnel.
  • Engage in the enhancement of applications and software solutions.
  • Oversee the activities of other technical support staff within the team.
  • Deliver business systems, network, and Internet support to users as needed.
Work Environment
  • Fast-paced setting.
  • Ability to meet tight deadlines.
  • Repetitive tasks may be involved.
  • Strong attention to detail is essential.
Personal Attributes
  • Demonstrates accuracy in work.
  • Exhibits a strong client focus.
Diversity and Inclusion Initiatives
  • Facilitates recognition of foreign credentials for newcomers and refugees.
  • Conducts diversity and cross-cultural training to foster an inclusive workplace.
Support for Indigenous Communities
  • Provides cultural competency and awareness training to promote a welcoming environment for Indigenous employees.
Job Details
  • Employment Type: Permanent
  • Work Language: English
  • Hours: 35 hours per week