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Senior Manager, National Account Services
3 months ago
Position: Director of National Client Relations
This position is a hybrid role, requiring presence in the office for four days a week and one day of remote work.
About Lifemark Health Group: Lifemark Health Group is a prominent Canadian healthcare provider dedicated to improving the quality of life for individuals. We offer a wide array of interdisciplinary assessment and rehabilitation services, ensuring exceptional care and support for Canadians to Live Life Well.
We are in search of a driven and seasoned Key Account Manager to join our dynamic team.
Key Responsibilities:
- Manage up to 10 significant accounts nationwide, addressing diverse program needs within the health or accident insurance sectors, with accounts valued between $50 to $100 million.
- Report directly to the VP of Business Development and Growth, focusing on maintaining and nurturing client relationships with minimal emphasis on portfolio expansion.
- Enhance internal processes and systems to effectively manage existing business operations.
- Utilize strong relationship-building skills and strategic insight to understand client businesses and their unique requirements.
- Develop and sustain robust relationships with key clients, acting as their main contact for all business inquiries.
- Collaborate with various internal teams, including sales, marketing, and operations, to ensure successful execution of client projects.
- Identify potential opportunities for upselling and cross-selling additional services to maximize revenue.
- Conduct regular performance reviews with key clients to evaluate service delivery and identify areas for enhancement.
- Stay informed about market trends and competitor activities that may influence key accounts.
- Prepare and present comprehensive reports and forecasts to senior management, offering insights and recommendations for achieving business objectives.
- Represent Lifemark at industry events and conferences to promote our services and expand our client network.
Qualifications:
- Bachelor's degree.
- Experience in healthcare, insurance, or financial sectors is preferred.
- A proven history of managing accounts or sales, with a minimum of 10 years in account management, including 5 years in a similar capacity.
- Strong knowledge of customer relationship management and sales strategies.
- Exceptional communication and negotiation skills, both written and verbal.
- Ability to foster and maintain strong relationships with clients and stakeholders at all organizational levels.
- Strategic mindset with a focus on identifying growth opportunities.
- Results-driven approach aimed at achieving revenue and account growth targets.
- Proficiency in Microsoft Office Suite and CRM tools.
- Willingness to travel as necessary to meet with key clients.
- Fluency in French is an asset.
- Experience in the benefits or accident insurance sector is a plus.
Why Choose Lifemark?
- Collaborative Environment: Work alongside a diverse team of healthcare professionals who share your passion.
- Competitive Salary: Enjoy a comprehensive compensation package with excellent benefits for permanent employees.
- Employee Discounts: Benefit from a 30% discount at participating retailers.
- Future Investment: Engage in our Employee Stock Purchase Plan.
- Wellness Support: We prioritize your well-being with paid wellness and vacation days.
- Continuous Learning: Access an annual education allowance for professional development.
- Referral Program: Participate in our Employee Referral Bonus Program.
- Leadership Opportunities: We offer pathways for career advancement in both clinical and corporate roles.
If this opportunity aligns with your career aspirations, we encourage you to explore further. Lifemark is committed to fostering an inclusive workplace and welcomes applications from diverse backgrounds.
