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Fleet Operations Supervisor

3 months ago


Whistler, British Columbia, Canada Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Position Overview:

The Transportation Manager is responsible for overseeing the entire Transportation Department, which includes the management and upkeep of the vehicle fleet for both Sensei Lanai and Four Seasons Lanai Resorts.

This role involves supervising a team that includes drivers and supervisors, while also providing support to the Rooms Administrative Assistant for Four Seasons Resort Lana'i. The focus is on delivering an exceptional guest experience from the moment of arrival to departure, embodying a culture that prioritizes personalized service for each guest.

Key Responsibilities:

  • Directly manage the Rooms Administrative Assistant to ensure seamless communication regarding guest requests and issues. Responsible for interviewing, training, and scheduling staff, as well as conducting performance evaluations.
  • Monitor staff schedules and activities to ensure compliance with service standards and guest satisfaction.
  • Collaborate with Fleet Management to optimize transportation operations, vehicle inventory, and fleet readiness.
  • Maintain accurate records of preventative maintenance for all vehicles in the Four Seasons fleet.
  • Work closely with the management team to ensure guest arrival and departure experiences meet Four Seasons standards.
  • Address guest complaints with the utmost professionalism, ensuring all interactions are handled with care and attention.
  • Coordinate logistics for arrivals, departures, and scheduled activities, ensuring special attention for VIP guests and groups.
  • Ensure proper billing processes are followed in collaboration with Front Office Management.
  • Act decisively in matters concerning guest and employee safety and satisfaction in the absence of senior management.
  • Collaborate with Guest Service teams to ensure efficient luggage handling for guests.
  • Utilize various computer systems to generate daily operational reports.

Qualifications:

Candidates must possess valid work authorization for the U.S.

FOUR SEASONS RESORTS LANA'I

Four Seasons Resorts Lana'i offers a unique experience, blending ocean and highland landscapes while providing a tranquil atmosphere alongside numerous recreational activities. Our resorts are frequently recognized among the world's finest, showcasing the best of Lana'i.

What We Offer:

  • Competitive salary range of $75-83K.
  • A vibrant employee culture that encourages authenticity.
  • Comprehensive training and development programs.
  • Attractive benefits package including Medical, Dental, Vision, and Retirement Plan, along with Paid Time Off and Holiday Pay.
  • Year-round employee engagement and recognition events.
  • Exclusive travel programs and discounts.
  • Complimentary dry cleaning for uniforms and meals for employees.
  • And much more.

We look forward to receiving your application, mahalo

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.