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Systems Administrator/Operations Support Specialist

2 months ago

Toronto, Ontario, Canada CB Canada Full time
Job Title: Systems Administrator/Operations Support Specialist

We are seeking a highly skilled Systems Administrator/Operations Support Specialist to join our team at CB Canada. As a key member of our IT operations team, you will be responsible for providing technical support and maintenance for our systems and infrastructure.

Key Responsibilities:
  • Operational Support: Provide technical support and maintenance for our systems and infrastructure, including incident and service request management, queue management, and change management.
  • Middleware Support: Provide technical support and maintenance for our middleware applications, including WebSphere, Oracle 19c, and Kubernetes.
  • Configuration Management: Manage and maintain our configuration inventory, including component management and reporting.
  • Service Management: Provide technical support and maintenance for our service management tools, including Remedy/eSMT and PowerBI.
Requirements:
  • 2+ years of experience in ITIL Service Management
  • Experience with WebSphere, Oracle 19c, Kubernetes, and Ansible
  • Experience with middleware application suite, including IBM WebSphere Application Server/NDM/Liberty
  • Experience with ITIL Incident Management process
  • Experience with ITIL Change Management process
  • Experience with Remedy/eSMT or other service management tools
  • Experience with reporting tools and data visualization, including PowerBI
Preferred Qualifications:
  • Experience working within the BPS or other government
  • Experience with cloud-based computing solutions and concepts
  • Experience with network topologies, including firewalls, load balancers, and DNS
What We Offer:
  • A competitive salary and benefits package
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development