Parking Operations Specialist
4 weeks ago
Position Overview
The Parking Operations Specialist plays a vital role within the Transportation team at Accoravillage. As the initial and final point of contact for guests, this position is essential in delivering an outstanding guest experience. The specialist is primarily tasked with maintaining the efficient operation of parking facilities and managing the overall traffic flow.
This role involves outdoor work in various weather conditions, ensuring that all tasks are performed effectively regardless of the environment.
This is a full-time seasonal position, requiring commitment for 5 days a week. Note that hours may vary during the season.
Key Responsibilities:
- Greet guests and address any inquiries they may have.
- Ensure that parking and roadway signage is up-to-date and properly positioned, assisting drivers in parking efficiently.
- Monitor the VIP parking area to ensure compliance with parking pass regulations.
- Facilitate a smooth traffic flow to and from the ski area.
- Maintain daily vehicle count records.
- Communicate guest concerns or issues to the Transportation Supervisor.
- Conduct the daily town run as required.
- Assist in emergency situations as needed.
- Coordinate snow removal efforts for both the lower and upper chalet areas.
- Maintain cleanliness in the plaza area, including snow and garbage removal, sweeping, and salting.
- Ensure stairways are clear of snow and ice.
- Keep a log of snow removal activities at both chalets.
- Manage daily garbage collection and disposal.
- Report any vehicle damage or issues to the Transportation Supervisor.
- Work collaboratively with other staff and departments.
- Support other departments as necessary.
- Adhere to relevant occupational health and safety regulations.
- Follow company protocols as outlined in the Transportation Training Manual.
Qualifications:
- Experience in the ski industry is advantageous.
- Strong customer service skills; prior experience in a customer-facing role is preferred.
- Experience in cleaning and maintenance is beneficial.
- Familiarity with driving trucks, buses, and vans is preferred.
- Must be physically fit.
- A valid class 5 AB driver’s license or equivalent is required; class 4 or 2 is an asset with a clean driving record.
- Able to work independently as well as part of a team.
Core Competencies:
- Professional demeanor with exceptional customer service skills, capable of interacting with all patrons.
- Friendly and approachable personality; able to handle high-pressure situations with composure.
- Self-motivated and capable of working without supervision.
Attributes:
- Strong team player who can follow directions.
- Proactive and observant; able to identify and complete necessary tasks independently.
- Self-aware; able to recognize personal strengths and areas for improvement.
- Able to apply learned skills and past experiences to solve problems effectively.
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