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Service Operations Coordinator

3 months ago

Vaughan, Ontario, Canada AWIN Group of Dealerships Full time

AWIN Group of Dealerships is actively seeking a Service Operations Coordinator to enhance their service department.

Position Overview

The Service Operations Coordinator is essential in overseeing all incoming communications to the service division with efficiency and professionalism. Key duties encompass scheduling service appointments, supporting administrative functions, ensuring customer satisfaction, and managing appointment calendars. Responsibilities also include daily cash reconciliation and addressing customer inquiries, with collaboration with the management team as necessary.

Primary Responsibilities

  • Promptly respond to all incoming communications
  • Assist customers with inquiries and provide necessary support
  • Manage service appointments and maintain schedules
  • Support administrative tasks as assigned
  • Coordinate arrangements for customer mobility
  • Ensure accurate cash handling
  • Follow up with clients regarding special requests
  • Assist clients during vehicle retrieval
  • Foster a welcoming environment in the service area
  • Report any potential issues or concerns

Qualifications

  • High school diploma or equivalent
  • Proficient in Microsoft Office Suite
  • Exceptional communication and customer service abilities
  • Previous experience in customer service roles
  • Strong organizational skills for record-keeping
  • Professional appearance and demeanor
  • Experience with dealership management software is a plus

Compensation and Benefits

  • Competitive salary structure
  • Comprehensive benefits package
  • Retirement savings plan with contributions
  • Opportunities for training and professional development
  • Allowance for tools and uniforms
  • Tuition reimbursement programs
  • Potential for career advancement

Desired Personal Attributes

  • Enthusiastic and driven
  • Results-focused
  • Collaborative team player
  • Strong communicator
  • Detail-oriented
  • Ability to maintain confidentiality
  • Excellent interpersonal skills
  • Effective time management
  • Honest and professional demeanor
  • Self-motivated and capable of working independently

If you are seeking a rewarding career in a dynamic environment, consider this opportunity with AWIN Group of Dealerships.

Only selected candidates will be contacted for further steps in the recruitment process. AWIN Group of Dealerships is an equal opportunity employer committed to accessibility and diversity.