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Gaming Host Supervisor

2 months ago

Pickering, Ontario, Canada CB Canada Full time
Job Title: Stadium Gaming Supervisor-PCK

Job Summary:

We are seeking a highly energetic and charismatic Gaming Host Supervisor to join our team at Pickering Casino Resort. As a key member of our Table Games department, you will be responsible for creating an exceptional gaming experience for our patrons, building loyalty, and maximizing service in the Stadium & Hybrid Games area.

Key Responsibilities:

  • Provide exceptional customer service to guests playing Stadium & Hybrid Games
  • Respond professionally to guest inquiries and requests
  • Engage with guests, create loyalty, and provide personalized experiences
  • Improvise and provide entertainment value to guests
  • Use a live microphone to attract attention to the Stadium & Hybrid Game areas
  • Build excitement, celebrate wins, and participate in special promotions
  • Inform the Slot Technical team of any issues with the functioning of the Stadium & Hybrid Game areas

Requirements:

  • 2-3 years of customer service experience in the entertainment or gaming industry
  • Proven ability to communicate clearly and professionally, injecting enthusiasm into your audience
  • Experience using a live microphone to communicate and entertain groups
  • Detail-oriented with the ability to watch and engage in conversation with multiple players
  • Comfortable adapting to new technology and sustaining high energy levels
  • Ability to work under pressure in a fast-paced environment

What We Offer:

  • A dynamic and inclusive work environment
  • The tools and technology needed to deliver exceptional experiences
  • The opportunity to work with diverse industry leaders and learn from their expertise
  • A flexible schedule with non-traditional work hours, including evenings and weekends

About Us:

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities.