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Student Service Specialist
2 months ago
We are seeking a highly skilled and service-oriented individual to join our team as a Student Service Specialist. In this role, you will be the first point of contact for students and the public, providing exceptional support and guidance to ensure their success.
Key Responsibilities- Respond to a wide range of inquiries from students and the public, providing accurate and timely information regarding NAIT programs, services, and policies.
- Complete a variety of transactions, including student registration, tuition and fee payments, and transcript requests.
- Review and analyze student accounts, connecting with other departments as needed to resolve student inquiries.
- Process payment transactions and complete daily reconciliation.
- Maintain up-to-date knowledge of relevant information and procedures.
- Provide support across a range of modalities, including email, phone, chat, and in-person.
- Participate in coordinated outreach activities, proactively reaching out to students to provide them with support and information.
- Bachelor's degree required.
- Experience in related supervisory or administrative work.
- Experience working in a Post-Secondary Institution is preferred.
- Experience working with a front-facing service area or a call center environment is an asset.
- PeopleSoft experience is an asset.
We offer a comprehensive benefits package, including health and dental benefits, a pension plan, and a generous vacation package. We also offer opportunities for professional development and growth, as well as a collaborative and inclusive work environment.
About NAITWe are proud to have been named one of Alberta's Top Employers for 13 consecutive years. We are committed to fostering an environment that supports equity and cultivates inclusion through our Equity, Diversity, and Inclusion Strategy. We are a proud partner of the Canadian Centre for Diversity and Inclusion and Pride at Work Canada.
