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Customer Experience Associate

2 months ago

Vaughan, Ontario, Canada ATLAS MACHINERY SUPPLY LTD Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate - Retail Concierge at ATLAS MACHINERY SUPPLY LTD. As a key member of our retail team, you will be responsible for delivering exceptional customer service and creating a welcoming experience for our clients.

Key Responsibilities

  • Greeting and Engaging with Customers

  • Providing Detailed Information about Our Cafe Menu and Beverages

  • Preparing and Serving Hot and Cold Beverages

  • Maintaining Cleanliness and Organization of the Cafe

  • Ensuring Proper Food Handling and Sanitation Practices

  • Minimizing Waste and Food Costs through Effective Inventory Management

  • Conducting Daily Food, Beverage, and Merchandise Audits

  • Handling Customer Inquiries and Feedback

  • Representing the Company in a Professional Manner

  • Accurately Handling Cash Transactions and Maintaining Accurate Records

  • Following Cash Handling Procedures and Security Protocols

  • Stocking Shelves and Racks, and Pricing Products Correctly

  • Assisting Customers with Questions Related to Cafe Merchandise

  • Performing Stocking and Cleaning Duties as Needed

  • Providing Excellent Customer Service and Maintaining High Standards of Cleanliness and Organization

Requirements

  • Excellent Communication and Interpersonal Skills

  • Experience Working in Food Service or a Similar Environment

  • High School Diploma or Equivalent

  • Excellent Oral and Written Communication Skills in English

  • Detail-Oriented and Accurate

  • Computer Literate with Proficiency in Microsoft Windows and Google Applications

  • Able to Work Effectively as Part of a Team or Independently

  • A Multi-Tasker Who Can Perform in a Fast-Paced Environment