Lead Customer Support Team for a Growing Tech Company

3 weeks ago


Montreal, Quebec, Canada Logibec Full time

About Logibec

Logibec is a leading provider of software solutions for the healthcare industry. We are committed to delivering innovative and reliable products that improve patient care and enhance operational efficiency.

Director, Client Support

Are you passionate about providing exceptional customer service and leading high-performing teams? Do you thrive in a fast-paced environment where innovation is key? If so, we encourage you to apply for our Director, Client Support position.

Your Role:

As the Director, Client Support, you will play a pivotal role in ensuring customer satisfaction and building strong relationships with our clients. You will lead a team of dedicated professionals responsible for providing technical support, resolving issues, and exceeding client expectations.

Responsibilities:
  • Team Management: Lead, motivate, and develop your team to deliver exceptional customer service. Foster a collaborative and high-performing work environment.
  • Continuous Improvement: Implement best practices in customer support, identify areas for improvement, and drive process optimization. Monitor key performance indicators to track progress and ensure success.
  • Client Partnerships: Build strong relationships with clients, understand their needs, and provide timely and effective solutions. Act as a primary point of contact for escalated issues and ensure client satisfaction.
Qualifications:
  • Bachelor's degree in management, engineering, information technology, or a related field.
  • 5-10 years of experience in people management within a customer support environment.
  • Proven track record of success in implementing best practices and driving continuous improvement initiatives.
  • Strong analytical, problem-solving, and communication skills.
  • Bilingualism (French and English) is required.
What We Offer:

Logibec offers a competitive compensation package and a comprehensive benefits program. We are committed to providing our employees with opportunities for professional growth and development. Join our team and make a difference in the healthcare industry



  • Montreal, Quebec, Canada Team Relax Full time

    Customer Support Team SupervisorRemoteObjective:Oversee and manage the Customer Support division at Team Relax to ensure operational strategies align with established regulations, policies, and procedures.Foster a client-centric environment within the team to enhance customer relationships and utilize broader organizational resources, systems, and...


  • Montreal, Quebec, Canada MCC Label Full time

    About UsMCC Labels is a dynamic and growing company that values diversity and inclusivity. We are committed to creating a work environment that is welcoming and supportive of all employees.Our MissionWe strive to provide our customers with high-quality products and exceptional service. Our team is dedicated to delivering results that exceed expectations and...


  • Montreal, Quebec, Canada MCC Label Full time

    About UsMCC Labels is a dynamic and growing company that values diversity and inclusivity. We are committed to creating a work environment that is welcoming and supportive of all employees.Our MissionWe strive to provide our customers with high-quality products and exceptional service. Our team is dedicated to delivering results that exceed expectations and...

  • Tech Lead

    2 weeks ago


    Montreal, Quebec, Canada CB Canada Full time

    Job Title: Tech Lead - Mainframe ExpertCompany: CB CanadaJob Type: ContractDuration: 4 months with strong possibilities of renewalAbout the Role:We are seeking a highly skilled Tech Lead - Mainframe Expert to join our team at CB Canada. As a Tech Lead, you will be responsible for leading a team of developers in the design, development, and implementation of...


  • Montreal, Quebec, Canada Logibec Full time

    About Logibec Logibec is a leading provider of software solutions for healthcare organizations. We are committed to delivering innovative and reliable products that improve patient care and enhance operational efficiency. Manager, Customer Support Are you passionate about providing exceptional customer service and leading a high-performing team? Do you...


  • Montreal, Quebec, Canada Energie Et Service Full time

    About Energie Et ServiceWe are a leading company in the climate tech industry, dedicated to providing innovative solutions for a sustainable future.Our team is passionate about making a positive impact on the environment, and we are looking for a talented professional to join us in this mission.Job DescriptionWe are seeking a skilled Climate Tech...


  • Montreal, Quebec, Canada Energie Et Service Full time

    About Energie Et ServiceWe are a leading company in the climate tech industry, dedicated to providing innovative solutions for a sustainable future.Our team is passionate about making a positive impact on the environment, and we are looking for a talented professional to join us in this mission.Job DescriptionWe are seeking a skilled Climate Tech...

  • Technical Artist

    2 weeks ago


    Montreal, Quebec, Canada Tech Artists Full time

    Job SummaryWe are seeking a senior technical artist to join our Unity Labs' Slices Team, which researches and develops experimental user-experiences with a focus on augmented, mixed, and virtual reality.About the RoleAs a senior technical artist, you will guide all related matters in a small cross-discipline team with a long history of development experience...


  • Montreal, Quebec, Canada Customer Labs Full time

    About Customer LabsWe are a leading company in the field of customer experience improvement, and we are looking for a talented Senior Analytics Engineer to join our team.Job SummaryWe are seeking a highly skilled Senior Analytics Engineer to lead our data-driven initiatives and drive business growth through data insights. The ideal candidate will have a...


  • Montreal, Quebec, Canada Customer Labs Full time

    About Customer LabsWe are a leading company in the field of customer experience improvement, and we are looking for a talented Senior Analytics Engineer to join our team.Job SummaryWe are seeking a highly skilled Senior Analytics Engineer to lead our data-driven initiatives and drive business growth through data insights. The ideal candidate will have a...

  • Lead People

    3 weeks ago


    Montreal, Quebec, Canada Circle Medical - a UCSF Health Affiliate Full time

    About Circle Medical Circle Medical is a rapidly expanding telemedicine provider, recognized as the fastest-growing in the US with over 100% year-over-year growth for the past three years. Backed by prominent venture capitalists and a graduate of the prestigious Y Combinator program, Circle Medical is a healthcare startup dedicated to revolutionizing primary...


  • Montreal, Quebec, Canada Premier Tech Full time

    About Premier TechPremier Tech is a leading company in the innovation of alfalfa-based ingredients, dedicated to connecting R&D advances with the growing needs of the health and nutrition market.Your Future RoleBe the primary contact to prospects in the territory and maintain relationships with existing customers to contribute to their growth.Collaborate and...


  • Montreal, Quebec, Canada Premier Tech Full time

    About Premier TechPremier Tech is a leading company in the innovation of alfalfa-based ingredients, dedicated to connecting R&D advances with the growing needs of the health and nutrition market.Your Future RoleBe the primary contact to prospects in the territory and maintain relationships with existing customers to contribute to their growth.Collaborate and...


  • Montreal, Quebec, Canada PeopleLikeUs Full time

    PeopleLikeUs is a digital agency driven by creative marketing strategies and impactful campaign execution. We are a team of 16 talented individuals—designers, developers, makers, and managers—collaborating in a vibrant workspace. We are seeking an exceptional Technical Director to lead our tech team. This role demands a seasoned professional who can...

  • Team Lead

    1 week ago


    Montreal, Quebec, Canada Rona Full time

    **About RONA**RONA is a leading Canadian retailer of products and services for the renovation and repair of homes, as well as for the maintenance and operation of buildings. Our company is committed to providing our customers with a wide range of products and services that meet their needs and exceed their expectations.**Our Culture**We value our employees...

  • Team Lead

    2 weeks ago


    Montreal, Quebec, Canada Rona Full time

    **About RONA**RONA is a leading Canadian retailer of products and services for the renovation and repair of homes, as well as for the maintenance and operation of buildings. Our company is committed to providing our customers with a wide range of products and services that meet their needs and exceed their expectations.**Our Culture**We value our employees...


  • Montreal, Quebec, Canada CAE Full time

    About the RoleCAE is seeking a highly skilled Tech Lead Operations Research to join our team. As a key member of our operations research team, you will be responsible for leading the development and implementation of mathematical programming models to guide development and implementation efforts across the solution lifecycle.Key ResponsibilitiesLead the...


  • Montreal, Quebec, Canada CAE Full time

    About the RoleCAE is seeking a highly skilled Tech Lead Operations Research to join our team. As a key member of our operations research team, you will be responsible for leading the development and implementation of mathematical programming models to guide development and implementation efforts across the solution lifecycle.Key ResponsibilitiesLead the...


  • Montreal, Quebec, Canada Premier Tech Full time

    About Premier TechPremier Tech is a leading company in the innovation of alfalfa-based ingredients, dedicated to connecting R&D advances with the growing needs of the health and nutrition market.Your Future RoleBe the primary contact to prospects in the territory and maintain relationships with existing customers to contribute to their growth.Collaborate and...


  • Montreal, Quebec, Canada Premier Tech Full time

    About Premier TechPremier Tech is a leading company in the innovation of alfalfa-based ingredients, dedicated to connecting R&D advances with the growing needs of the health and nutrition market.Your Future RoleBe the primary contact to prospects in the territory and maintain relationships with existing customers to contribute to their growth.Collaborate and...