Lead Customer Support Team for a Growing Tech Company
3 weeks ago
About Logibec
Logibec is a leading provider of software solutions for the healthcare industry. We are committed to delivering innovative and reliable products that improve patient care and enhance operational efficiency.
Director, Client SupportAre you passionate about providing exceptional customer service and leading high-performing teams? Do you thrive in a fast-paced environment where innovation is key? If so, we encourage you to apply for our Director, Client Support position.
Your Role:As the Director, Client Support, you will play a pivotal role in ensuring customer satisfaction and building strong relationships with our clients. You will lead a team of dedicated professionals responsible for providing technical support, resolving issues, and exceeding client expectations.
Responsibilities:- Team Management: Lead, motivate, and develop your team to deliver exceptional customer service. Foster a collaborative and high-performing work environment.
- Continuous Improvement: Implement best practices in customer support, identify areas for improvement, and drive process optimization. Monitor key performance indicators to track progress and ensure success.
- Client Partnerships: Build strong relationships with clients, understand their needs, and provide timely and effective solutions. Act as a primary point of contact for escalated issues and ensure client satisfaction.
- Bachelor's degree in management, engineering, information technology, or a related field.
- 5-10 years of experience in people management within a customer support environment.
- Proven track record of success in implementing best practices and driving continuous improvement initiatives.
- Strong analytical, problem-solving, and communication skills.
- Bilingualism (French and English) is required.
Logibec offers a competitive compensation package and a comprehensive benefits program. We are committed to providing our employees with opportunities for professional growth and development. Join our team and make a difference in the healthcare industry
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