Claims Manager

1 week ago

Toronto, Ontario, Canada AIG Full time
Drive Business Growth as a Claims Manager

We are seeking a seasoned Claims Manager to lead our Accident & Health claims team. As a key member of our leadership team, you will play a critical role in driving business growth and delivering exceptional customer service.

Key Responsibilities:
  • Lead a team of claims analysts in handling accident and health claims, including AD&D, accident and sickness claims, critical illness, hospital cash claims, out of country medical and business-related travel claims, as well as Accident Benefits claims (SABS & Loss transfer).
  • Provide technical assistance, coaching, and support to team members to ensure they have the necessary skills and knowledge to excel in their roles.
  • Develop and implement claims processes and protocols to ensure efficient and effective claims handling.
  • Maintain strong relationships with brokers and customers to ensure their needs are met and expectations are exceeded.
  • Collaborate with underwriting and actuarial departments to drive business alignment and provide claim trends and large loss reports.
  • Perform performance management of team members, including weekly 1x1s, monthly team meetings, and mid-year reviews.
Requirements:
  • Minimum 5+ years of experience in Accident & Health claims or related experience.
  • Prior leadership experience, including mentoring and performance management.
  • Strong decision-making skills, customer service orientation, and people skills.
  • Excellent oral and written communication skills, including presentation skills and executive presence.
  • Superior analytical skills, with ability to assess reporting metrics and prepare management reports.

AIG is a global leader in commercial and personal insurance solutions. We are committed to creating a culture of belonging and fostering a diverse and inclusive work environment. If you are a motivated and experienced claims professional looking for a new challenge, we encourage you to apply.

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