Current jobs related to Senior IT Customer Services Analyst - Aurora, Ontario - Magna

  • Senior IT Customer Services Analyst

    1 month ago

    Aurora, Ontario, Canada Magna Full time

    About the RoleThe Senior IT Customer Services Analyst will be responsible for ensuring the performance of in-house computing systems meets the standards set by Magna Global IT. This includes gathering and analyzing data to support systems management, maintenance, and performance. The Senior IT Analyst will also serve as the primary IT escalation point for...

  • Senior IT Customer Services Analyst

    1 month ago

    Aurora, Ontario, Canada Magna Full time

    About the RoleThe Senior IT Customer Services Analyst will be responsible for ensuring the performance of in-house computing systems meets the standards set by Magna Global IT. This includes gathering and analyzing data to support systems management, maintenance, and performance. The Senior IT Analyst will also serve as the primary IT escalation point for...

  • Senior IT Customer Services Analyst

    1 month ago

    Aurora, Ontario, Canada Magna Full time

    About the RoleThe Senior IT Customer Services Analyst will be responsible for ensuring the performance of in-house computing systems meets the standards set by Magna Global IT. This includes gathering and analyzing data to support systems management, maintenance, and performance. The Senior IT Analyst will also serve as the primary IT escalation point for...

  • Senior IT Customer Services Analyst

    3 weeks ago

    Aurora, Ontario, Canada Magna Full time

    About the RoleThe Senior IT Customer Services Analyst will be responsible for ensuring the performance of in-house computing systems meets the standards set by Magna Global IT. This includes gathering and analyzing data to support systems management, maintenance, and performance. The Senior IT Analyst will also serve as the primary IT escalation point for...

  • Senior IT Customer Services Analyst

    3 weeks ago

    Aurora, Ontario, Canada Magna Full time

    About the RoleThe Senior IT Customer Services Analyst will be responsible for ensuring the performance of in-house computing systems meets the standards set by Magna Global IT. This includes gathering and analyzing data to support systems management, maintenance, and performance. The Senior IT Analyst will also serve as the primary IT escalation point for...

  • Senior IT Customer Services Analyst

    1 month ago

    Aurora, Ontario, Canada Magna Full time

    About the RoleThe Senior IT Customer Services Analyst will be responsible for ensuring the performance of in-house computing systems meets the standards set by Magna Global IT. This includes gathering and analyzing data to support systems management, maintenance, and performance. The Senior IT Analyst will also serve as the primary IT escalation point for...

  • Senior IT Customer Services Analyst

    2 weeks ago

    Aurora, Ontario, Canada Magna Full time

    About the RoleThe Senior IT Customer Services Analyst's role at Magna is to ensure the performance of in-house computing systems meets the company's standards. This involves gathering and analyzing data to support systems management, maintenance, and performance. The Senior IT Analyst serves as the primary IT escalation point for senior leadership,...

  • Senior IT Customer Services Analyst

    2 weeks ago

    Aurora, Ontario, Canada Magna Full time

    About the RoleThe Senior IT Customer Services Analyst will be responsible for ensuring the performance obligations of in-house computing systems are met and aligned with Magna Global IT standards. This includes gathering and analyzing data to support systems management, maintenance, and performance. The Senior IT Analyst will also serve as the primary IT...

  • Senior IT Customer Services Analyst

    2 weeks ago

    Aurora, Ontario, Canada Magna Full time

    About the RoleMagna is seeking a highly skilled Senior IT Customer Services Analyst to join our team. As a key member of our IT department, you will be responsible for ensuring the performance of our in-house computing systems meets the highest standards.Your ResponsibilitiesProvide guidance and instruction to team membersLead IT projects, audits, and ensure...

  • Caregiver - Senior Care Specialist

    2 weeks ago

    Aurora, Ontario, Canada Sunrise Senior Living Full time

    About the Role:Sunrise Senior Living is seeking a compassionate and dedicated Caregiver to join our team. As a Caregiver, you will play a vital role in providing high-quality care and services to our residents, ensuring their physical, emotional, and social needs are met.Responsibilities:Build meaningful relationships with residents and their families,...

  • Senior Care Professional

    2 weeks ago

    Aurora, Ontario, Canada Sunrise Senior Living Full time

    Job OverviewAt Sunrise Senior Living, we're dedicated to providing exceptional care and services to our residents. As a Care Manager, you'll play a vital role in ensuring the highest level of quality care and services to a consistent group of residents and their families in our assisted living and reminiscence neighborhoods.Responsibilities &...

  • Customer Portal Analyst

    1 month ago

    Aurora, Ontario, Canada Magna International Full time

    About the RoleWe are seeking a highly skilled Customer Portal Analyst to join our team at Magna International. As a key member of our organization, you will be responsible for ensuring that all Magna companies are properly set up within our customer portals. This includes providing training and assistance to all Magna companies, levels of management, and...

  • Caregiver Assistant

    2 weeks ago

    Aurora, Ontario, Canada Sunrise Senior Living Full time

    At Sunrise Senior Living, we are dedicated to providing the highest level of care and services to our residents. As a Care Manager, you will be responsible for providing assistance with activities of daily living, attending to individual care needs, and getting to know the unique preferences and personalities of our residents.Responsibilities:Build...

  • Concierge

    1 month ago

    Aurora, Ontario, Canada Sunrise Senior Living Full time

    About the RoleWe are seeking a skilled Concierge to join our team at Sunrise Senior Living. As a Concierge, you will be the first point of contact for visitors and residents, providing exceptional hospitality and ensuring a warm welcome to our community.Key ResponsibilitiesProvide exceptional customer service and create a positive first impression for...

  • Concierge

    1 month ago

    Aurora, Ontario, Canada Sunrise Senior Living Full time

    About the RoleWe are seeking a skilled Concierge to join our team at Sunrise Senior Living. As a Concierge, you will be the first point of contact for visitors and residents, providing exceptional hospitality and ensuring a warm welcome to our community.Key ResponsibilitiesProvide exceptional customer service and create a positive first impression for...

  • Caregiver Assistant

    2 weeks ago

    Aurora, Ontario, Canada Sunrise Senior Living Full time

    Job SummaryWe are seeking a compassionate and dedicated Caregiver to join our team at Sunrise Senior Living. As a Caregiver, you will play a vital role in providing high-quality care and services to our residents, ensuring their physical, emotional, and social needs are met.ResponsibilitiesBuild meaningful relationships with residents and their families,...

  • Customer Portal Analyst, B2b/edi

    4 weeks ago

    Aurora, Ontario, Canada Magna Full time

    Group Description At Magna, we create technology that disrupts the industry and solves big problems for consumers, our customers, and the world around us. We're the only mobility technology company and supplier with complete expertise across the entire vehicle. We are committed to quality and continuous improvement because our products impact millions of...

  • Hospitality Ambassador

    1 month ago

    Aurora, Ontario, Canada Sunrise Senior Living Full time

    At Sunrise Senior Living, we're passionate about providing exceptional care and services to our residents. As a Concierge, you'll play a vital role in delivering a warm and welcoming experience to our community.Responsibilities:Provide exceptional customer service to residents, families, and visitorsManage external and internal calls, taking and...

  • Hospitality Ambassador

    1 month ago

    Aurora, Ontario, Canada Sunrise Senior Living Full time

    At Sunrise Senior Living, we're passionate about providing exceptional care and services to our residents. As a Concierge, you'll play a vital role in delivering a warm and welcoming experience to our community.Responsibilities:Provide exceptional customer service to residents, families, and visitorsManage external and internal calls, taking and...

  • Senior Risk Control Analyst

    4 weeks ago

    Aurora, Ontario, Canada Magna Full time

    About the RoleThe Senior Analyst, Property Risk Control will play a key role in supporting the Global Risk Manager, Property in the day-to-day administration of the global risk control & engineering program. This includes reviewing and implementing risk control & engineering recommendations to improve overall risk quality & resiliency.Your...

Senior IT Customer Services Analyst

2 months ago

Aurora, Ontario, Canada Magna Full time
About the Role

The Senior IT Customer Services Analyst will be responsible for ensuring the performance of in-house computing systems meets the standards set by Magna Global IT. This includes gathering and analyzing data to support systems management, maintenance, and performance. The Senior IT Analyst will also serve as the primary IT escalation point for senior leadership, generating and compiling reports based on findings, complete with probable causes and possible solutions to systems issues.

Your Responsibilities
  • Provide guidance and instruction to team members
  • Lead IT projects, audits, and ensure security compliance
  • Analyze day-to-day functions and processes of infrastructure, software, and database resources
  • End User Support, ensure local IT infrastructure is operational and performing well
  • Support project managers, systems administrators, and end users to define systems goals and identify and resolve systems issues
  • Develop and document research, data retrieval, and data analysis methodologies
  • Conduct research on hardware and software products to justify recommendations and support purchasing efforts
  • Create systems and performance models, specifications, diagrams, and charts to provide direction to key systems staff
  • Prepare and deliver reports, recommendations, or alternatives addressing existing and potential trouble areas in operating systems
Requirements
  • Completion of community college in computer science, information science, or management information systems
  • Minimum of 5 years of work-related experience
  • Proven experience with Microsoft Office Suite, including Office365
  • Experience with setup, troubleshooting, and deployment of Android and iOS devices
  • Extensive experience with core software applications, knowledge of Matrix42 and Empirum an advantage
  • Proven experience in end user support
Preferred Qualifications
  • Proven experience in IT Operations processes and ITIL
  • Experience with PowerShell and PowerBI
  • Extensive knowledge of Active Directory, Group Policy, and Organizational Units
  • Extensive knowledge supporting Microsoft Windows Operating Systems, both Server and Workstation
  • Ability to effectively troubleshoot Local Area Network issues
About Magna

Magna is a mobility technology company built to innovate, with a global, entrepreneurial-minded team. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects.

Site Benefits

A detailed overview of our benefits will be provided during the recruitment process.