Senior IT Customer Services Analyst

4 weeks ago


Aurora, Ontario, Canada Magna Full time

About the Role

Magna is seeking a highly skilled Senior IT Customer Services Analyst to join our team. As a key member of our IT department, you will be responsible for ensuring the performance of our in-house computing systems meets the highest standards.

Your Responsibilities

  • Provide guidance and instruction to team members
  • Lead IT projects, audits, and ensure security compliance
  • Analyze day-to-day functions and processes to ensure they meet predetermined guidelines
  • End User Support and ensure local IT infrastructure is operational
  • Support project managers, systems administrators, and end users to define systems goals and identify issues
  • Develop and document research, data retrieval, and data analysis methodologies
  • Conduct research on hardware and software products to justify recommendations
  • Create systems and performance models, specifications, diagrams, and charts
  • Prepare and deliver reports, recommendations, or alternatives addressing existing and potential trouble areas

Requirements

  • Completion of community college in computer science, information science, or management information systems
  • Minimum of 5 years of work-related experience
  • Proven experience with Microsoft Office Suite, including Office365
  • Experience with setup, troubleshooting, and deployment of Android and iOS devices
  • Extensive experience with core software applications, knowledge of Matrix42 and Empirum an advantage
  • Proven experience in end user support

Preferred Qualifications

  • Proven experience in IT Operations processes and ITIL
  • Experience with PowerShell and PowerBI
  • Extensive knowledge of Active Directory, Group Policy, and Organizational Units
  • Extensive knowledge supporting Microsoft Windows Operating Systems, both Server and Workstation
  • Ability to effectively troubleshoot Local Area Network issues

About Magna

Magna is a mobility technology company built to innovate, with a global, entrepreneurial-minded team. We invest in our employees, providing them with the support and resources they need to succeed.



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