Senior IT Customer Services Analyst

1 month ago

Aurora, Ontario, Canada Magna Full time
About the Role

The Senior IT Customer Services Analyst will be responsible for ensuring the performance of in-house computing systems meets the standards set by Magna Global IT. This includes gathering and analyzing data to support systems management, maintenance, and performance. The Senior IT Analyst will also serve as the primary IT escalation point for senior leadership, generating and compiling reports based on findings, complete with probable causes and possible solutions to systems issues.

Your Responsibilities
  • Provide guidance and instruction to team members
  • Lead IT projects, audits, and ensure security compliance
  • Analyze day-to-day functions and processes of infrastructure, software, and database resources to ensure they are performing within predetermined guidelines, limits, and specifications
  • End User Support, ensure local IT infrastructure is operational and performing well
  • Support project managers, systems administrators, and end users to define systems goals and identify and resolve systems issues
  • Identify and establish scope and parameters of systems analysis to define outcome criteria and measure-taking actions
  • Develop and document research, data retrieval, and data analysis methodologies for use by other personnel
  • Conduct research on hardware and software products to justify recommendations and support purchasing efforts
  • Create systems and performance models, specifications, diagrams, and charts to provide direction to key systems staff
  • Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in operating systems across the organization
Requirements
  • Completion of community college (computer science, information science, or management information systems)
  • Minimum of 5 years of work-related experience
  • Proven experience with Microsoft Office Suite including Office365
  • Experience with setup, troubleshooting, and deployment of Android and iOS devices
  • Extensive experience with core software applications, knowledge of Matrix42 and Empirum would be an advantage
  • Proven experience in end user support
Preferred Qualifications
  • Proven experience in IT Operations processes and ITIL
  • Experience with PowerShell and PowerBI
  • Extensive knowledge of Active Directory, Group Policy, and Organizational Units
  • Extensive knowledge supporting Microsoft Windows Operating Systems, both Server and Workstation
  • Ability to effectively troubleshoot Local Area Network issues as they arise
What We Offer

At Magna, you can expect an engaging and dynamic environment where you can help develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects.

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