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Customer Service Representative

2 months ago

Arnprior, Ontario, Canada Sienna Senior Living Full time

{"h1": "Concierge Role at Sienna Senior Living", "p": "At Sienna Senior Living, we are committed to providing exceptional experiences for our residents and their families. As a Concierge, you will play a critical role in delivering outstanding customer service and creating a warm and welcoming environment in our communities.", "ul": [{"li": "Respond to resident and visitor inquiries in a diplomatic manner, utilizing problem-solving and complaint resolution skills."}, {"li": "Promote excellent customer service in all personal interactions with visitors, families, residents, and team members."}, {"li": "Greet visitors to the building and ensure their needs are addressed in a pleasant and unhurried fashion, conducting mini tours in accordance with policies and procedures."}, {"li": "Provide clerical and computer support to all managers as requested."}, {"li": "Complete required records to support cash transactions related to the sale of guest and team member meal vouchers/tickets."}, {"li": "Perform other duties as assigned."}], "h2": "Requirements", "ul": [{"li": "Completion of grade 12 education."}, {"li": "Excellent verbal and written communication skills."}, {"li": "Positive attitude and proven customer service skills through related work experience."}, {"li": "Proven organizational skills and ability to multitask."}, {"li": "Demonstrate computer proficiency with MS Office, specifically Excel, Word, and PowerPoint."}, {"li": "Meet provincial police check and tuberculosis screening requirements as applicable."}], "h2": "Preferred Qualifications", "ul": [{"li": "Additional applied courses, such as office administration, are preferred."}], "p": "Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. We welcome applications from diverse candidates and are an equal opportunities employer."}