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Guest Service Manager

2 months ago

Niagara Falls, Ontario, Canada Gecko Hospitality Full time
{"title": "Guest Service Manager", "description": "Job Summary

We are seeking a highly skilled Guest Service Manager to oversee our guest services department at Gecko Hospitality. As a key member of our team, you will be responsible for ensuring that our guests receive exceptional service from the moment they arrive until their departure.

Key Responsibilities
  • Manage all aspects of guest services to ensure a smooth, efficient, and welcoming experience for all guests.
  • Supervise front desk activities, including check-in and check-out procedures, reservations, and guest inquiries.
  • Lead, mentor, and motivate a team of guest service staff to maintain a high standard of service.
  • Monitor guest feedback and implement strategies to improve overall guest satisfaction.
  • Work closely with other departments to ensure seamless service delivery and address any operational issues.
Requirements
  • Minimum of 5 years in guest services or hospitality management, preferably in a high-volume resort or hotel environment.
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • Superior verbal and written communication skills.
  • Demonstrated leadership skills with the ability to inspire and manage a diverse team.
About Us

Gecko Hospitality is a renowned family entertainment and resort destination committed to providing exceptional guest experiences. We offer a fun, inclusive, and dynamic work environment where you will have the opportunity to make a significant impact on our guests' experiences.

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