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Food Service Team Lead

2 months ago

Red Deer, Alberta, Canada Shiso Japanese Restaurant LTD Full time
Job Summary

We are seeking a highly skilled and experienced Food Service Supervisor to join our team at Shiso Japanese Restaurant LTD. As a key member of our management team, you will be responsible for overseeing the daily operations of our food service department, ensuring that our customers receive exceptional service and that our food meets the highest quality standards.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the activities of food service staff, including servers, hosts/hostesses, and kitchen personnel.
    • Train staff in job duties, sanitation and safety procedures, and customer service skills.
    • Hire, train, and develop food service staff to ensure a high level of customer satisfaction.
  • Operations and Management
    • Establish methods to meet work schedules and ensure that food and service meet quality control standards.
    • Prepare budget and cost estimates for food, labor, and other operational expenses.
    • Monitor and control inventory levels, including food, supplies, and equipment.
  • Customer Service
    • Address customer complaints or concerns in a professional and courteous manner.
    • Ensure that customers receive exceptional service and that their needs are met.
  • Reporting and Administration
    • Prepare and submit reports on sales, customer satisfaction, and operational performance.
    • Maintain accurate records and files, including employee records, customer feedback, and operational data.
Requirements
  • Education
    • Secondary (high) school graduation certificate.
  • Experience
    • 2 years to less than 3 years of experience in a food service management role.
    • Permanent employment with a reputable food service establishment.
  • Language
    • Fluent in English.
  • Work Schedule
    • 30 to 40 hours per week.