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Client Experience Specialist
3 months ago
Requisition ID: 204148
At Scotiabank, we are dedicated to fostering a results-oriented environment that champions inclusivity and high performance.
Role OverviewAs a Customer Experience Associate, you embody the essence of our branches. Our commitment is to prioritize our customers and assist them in reaching their financial aspirations.
In this pivotal role, you will:
- Engage proactively with customers to identify their needs and listen attentively to their inquiries.
- Handle daily transactions efficiently.
- Support the branch's objectives by recognizing and addressing straightforward sales opportunities.
- Act as a technology advocate, guiding clients through our mobile banking applications to enhance their banking experience.
Is this position suitable for you? In this role, you will:
- Establish robust customer relationships while delivering outstanding service.
- Identify and address customer needs effectively.
- Simplify complex concepts for better understanding.
- Excel in a performance-driven environment and contribute positively to a collaborative team.
- Exhibit a strong desire to learn and a commitment to success.
Do you possess the skills necessary for success in this role? We would be eager to collaborate with you if you:
- Have demonstrated customer service expertise through professional or community engagement.
- Are committed to providing assistance in a courteous, friendly, and efficient manner.
- Are flexible with your work schedule.
- Feel comfortable in straightforward sales scenarios.
- Possess strong technical abilities and can promote digital and self-service banking solutions to our clients.
What can you expect from us?
- An opportunity to be part of a forward-thinking organization with a collaborative team of innovative professionals.
- A fulfilling career path with various opportunities for professional growth.
- Internal training designed to support your career advancement and skill enhancement.
- A commitment to making a positive impact in our communities for both you and our clients.
- Recognition and rewards for high performance, supported by leadership through meaningful development discussions.
- A competitive compensation and benefits package.
At Scotiabank, we value the unique skills and experiences that each individual contributes and are dedicated to maintaining an inclusive and accessible environment for all. If you require accommodations during the recruitment process, please inform our Recruitment team. Candidates must apply directly online to be considered for this role. We appreciate all applicants for their interest in a career at Scotiabank; however, only those selected for an interview will be contacted.