Desktop Support Specialist

3 days ago

Montreal, Quebec, Canada eTeam Inc Full time
About the Role

We are seeking a highly skilled and experienced Desktop Support Technician to join our team at eTeam Inc. As a key member of our IT department, you will be responsible for providing top-notch hardware and software support to our employees and new hires.

Key Responsibilities
  • Provide hardware and software support to employees and new hires
  • Assist in providing weekly reports, inventory management, and other administrative tasks as needed
  • Travel between offices (up to 150 miles) to provide on-site support
  • Image and install software on Windows and Apple laptops/desktops, including IMAC installations, moves, additions, and changes
  • Troubleshoot post-deployment issues on multiple computer platforms: Windows, Macintosh, and mobile devices
  • Printer break-fix and installation
  • Disposal, redeployment, and asset reclaim
  • Shipping coordination
  • Data backup and data recovery coordination
  • Hardware refresh
  • Warranty and out-of-warranty repair and replacement
  • Depot services
  • Walk-up support
  • Spare parts management
  • Executive (VIP) support
  • Audio and video support, including health checks
  • Inventory and asset management – depot operations
  • Coordinate with external vendors for dispatch support
  • Identify and resolve hardware and software application conflicts
  • Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
  • Responsible for asset tagging and entering all incoming equipment into our asset management system
  • Collaborate with cross-functional teams to properly onboard incoming new hires
  • Ensure that hardware is properly assigned and updated into our management system
  • Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
  • Work with external suppliers to schedule repairs for damaged/malfunctioning hardware
  • Ensure that resolutions are consistent with company standards and policies
Requirements and Qualifications
  • Prefer 4-5 years of IT experience, including technical training
  • Knowledge of Windows and Macintosh platforms, including portables, and Microsoft Office suite of applications
  • Experience with imaging Windows 10 OS
  • Familiar with basic network concepts (e.g., TCP/IP, Windows Networking, Ethernet)
  • Networked printer experience (queue creation, server maintenance, etc.)
  • Experience in using PC-based word processing, presentation, and e-mail software preferred
  • Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred
  • Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
  • Outstanding customer service and interpersonal skills
  • Excellent organizational skills and ability to prioritize tasks among many competing requests
  • Experience working in or supporting a call center or help desk environment
  • ClientP and/or A+ certifications
  • Aptitude for learning
  • Excellent oral and written communication skills
  • Ability to work in teams and in a team environment
  • Able to lift up to 50 pounds
  • Own car for transportation (mileage will be reimbursed by policy)
  • Valid driver's license

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