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Desktop Support Specialist

2 months ago

Montreal, Quebec, Canada Axelon Services Corporation Full time
Job Title: Level 2/3 Desktop Support Technician

Join Axelon Services Corporation as a skilled Desktop Support Technician to provide top-notch technical assistance to our clients. As a key member of our team, you will be responsible for managing senior escalations, deep dive analysis of branch environments, and delivering exceptional customer service.

Key Responsibilities:
  • Manage senior escalations and provide advanced technical support to clients
  • Conduct deep dive analysis of branch environments to identify and resolve technical issues
  • Deliver white glove service to clients, including onsite support and project activities
  • Participate in knowledge management processes to improve technical documentation and overall process
  • Collaborate with the on-call team to provide off-hours support and participate in project activities
Requirements:
  • Minimum 5-7 years of progressive level II Desktop, Server, and Network support experience
  • Microsoft certifications: MCP/MCSA/MOS/MCSE and/or MS-365/Azure
  • Excellent knowledge of Windows 7/10 environment
  • Prior knowledge of VMware and Citrix
  • Familiarity with PowerShell, VBScript, JavaScript, HTML
  • Intermediate knowledge of MS Exchange/Messaging applications
  • Mac, iPad/iPhone support knowledge
  • Knowledge of VPN infrastructure and troubleshooting
Nice to Have:
  • Cisco CCNA certification
  • Intermediate knowledge of Network Architecture and Topologies
  • Knowledge of monitoring tools for Network and Workstations

We are looking for a skilled and experienced Desktop Support Technician to join our team. If you have a passion for delivering exceptional customer service and technical support, we encourage you to apply for this exciting opportunity.