Bereavement Support Case Coordinator

1 month ago

Ottawa, Ontario, Canada Accoravillage Full time

Position Overview

The Bereavement Support Case Coordinator is responsible for delivering a comprehensive service experience that addresses the unique requirements of clients and their families. This role ensures adherence to relevant regulations through meticulous documentation and effective communication across various organizational levels. The Case Coordinator collaborates closely with intake personnel and engages with other community service entities, exemplifying professionalism and enthusiasm in all interactions.

We are seeking: a full-time Case Coordinator specializing in Bereavement Support on a one-year contract basis.

Compensation: Based on experience.

Work Schedule: 34 hours per week. This position involves a hybrid work model, requiring both office and community engagement.

Reporting Structure: Reports to the Social Work Manager, Bereavement Services, Adult Day Program.

Key Responsibilities:

Client Service Excellence and Quality Enhancement

  • Organize and facilitate bereavement support groups tailored to the specific needs of clients.
  • Train and align volunteers with clients in the Bereavement Support program.
  • Ensure clients and their families receive high-quality, responsive services.
  • Provide guidance, information, and support regarding care plans to clients and their families.
  • Conduct ongoing evaluations of client needs and adjust care plans as necessary.
  • Offer counseling to clients and caregivers, linking them with internal and community resources.
  • Advocate for clients and caregivers to ensure they receive appropriate services.
  • Lead and engage in consultations and case discussions with service providers regarding care plans and service requirements.

Information Management and Documentation

  • Prepare and maintain accurate, comprehensive, and timely records of client information, ensuring compliance with departmental policies and legal requirements.
  • Document all client interactions and communications throughout the case management process.
  • Develop and implement suitable short- and long-term care strategies based on initial assessments.

Team Development and Leadership

  • Foster support for the agency's vision and departmental objectives through effective communication and collaboration.
  • Demonstrate the ability to work cohesively within a team environment.
  • Identify daily opportunities to connect overall strategy with routine activities.
  • Provide consistent communication and feedback to team members and other involved staff.
  • Act as a change agent, encouraging positive change among colleagues.
  • Mentor and supervise students as needed.

Relationship Management with External Partners

  • Actively cultivate and maintain trust-based partnerships with external organizations.
  • Participate in community-based committees and projects, ensuring representation of the organization's interests.

Relationship Management with Internal Partners

  • Communicate service expectations and provide problem-solving support to key internal stakeholders.
  • Participate in cross-functional project teams, contributing skills and expertise.
  • Model organizational values in all interactions with internal partners.

Risk and Safety Management

  • Identify and report health and safety incidents promptly to appropriate supervisors.
  • Engage in health and safety processes and initiatives.
  • Contribute to maintaining a safe workplace by promoting a positive safety culture.
  • Participate in regular health and safety training.
  • Take proactive measures to address client safety incidents within the scope of practice.
  • Develop strategies to identify and mitigate client safety risks.
  • Assess the severity of safety events and collaborate with relevant parties for follow-up actions.
  • Report all safety incidents affecting clients and caregivers in a timely manner.

Required Qualifications

  • A graduate degree in a healthcare-related field from an accredited institution.
  • Specialized training in Bereavement Education and Grief Counseling.
  • Registration with the relevant professional college.
  • A minimum of two years of experience in a healthcare client service setting.
  • Experience in facilitating group sessions.
  • In-depth knowledge of end-of-life issues and family dynamics.
  • Experience working with diverse populations, including seniors and individuals facing bereavement.
  • Ability to mentor and supervise students effectively.
  • Familiarity with community resources and healthcare systems.
  • Excellent interpersonal and communication skills.
  • Strong focus on client and customer service.
  • Proven ability to take initiative, along with strong critical thinking and time management skills.
  • Proficiency in Microsoft Office applications and virtual communication platforms.
  • Willingness to travel to various locations as required.

Additional Information

Accoravillage is dedicated to creating an inclusive and accessible environment where all employees, volunteers, and clients feel valued and supported. We strive to build a workforce that reflects the diversity of the communities we serve and to foster an environment where every employee can reach their full potential. We encourage applications from individuals who have been historically marginalized, including but not limited to First Nations, Métis, Inuit, Black, and members of racialized communities.

We are committed to a barrier-free environment. If you require accommodation, please inform us in advance.

Thank you for considering a career with Accoravillage. We welcome your application, even if you do not meet every requirement listed. Only candidates selected for an interview will be contacted.

Powered by dedicated individuals. Driven by purpose. Accoravillage is comprised of staff, students, and volunteers who bring energy and commitment every day.

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