Customer Experience Manager

1 week ago

Montreal, Quebec, Canada CAE Full time

About This Opportunity

We are seeking a skilled Customer Experience Lead to join our team at CAE. As a key member of our organization, you will play a critical role in building and maintaining strong relationships with our customers.

The Role We Are Offering

  • Develop and secure long-term relationships with decision-makers in your customer portfolio.
  • Drive action plans to deliver exceptional customer experiences.
  • Proactively escalate issues to ensure timely resolution.
  • Communicate customer priorities and needs to internal stakeholders.
  • Define portfolio priorities and develop issue resolution plans that meet Service Level Agreements.
  • Lead governance presentations to identify situations and develop action plans.
  • Communicate with stakeholders during critical failure situations.
  • Adapt to high-pressure environments and remain focused on priorities.
  • General technical knowledge of flight simulators and aircraft is an asset.
  • Identify business opportunities for CAE and promote the company.
  • Participate in continuous improvement activities.

Our Ideal Candidate

  • Minimum 8 years of experience in customer interaction roles in the aviation domain.
  • Bilingualism in French and English.
  • Knowledge of other languages and cultural awareness.
  • Influence leadership skills and team spirit.
  • Strong ability to prepare oral and written communications.
  • Results-oriented and customer-focused.
  • Ability to lead critical situations on behalf of customers.
  • General technical knowledge of flight simulators and aircraft is an asset.
  • Experience working in complex product environments.
  • Ability to travel for approximately two weeks at a time.

CAE Offers

  • Benefits: flexible and tailored to your needs.
  • Retirement: Defined Benefits Retirement Plan and Group Registered Retirement Savings Plan (RRSP).
  • Financial Perks: Employee Stock Purchase Plan and corporate discounts.
  • Personal and Family Programs: Physical Wellness Plan and Supplementary Maternity Plan.
  • Work-Life Balance: Flextime and California Fridays.
  • Fun at Work: social and community events.

Join a team that values passion and innovation. Come, share your passion.

#LI-CG1

Position Type

Regular

CAE is an equal-opportunity employer committed to diversity, equity, and inclusion.

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