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Strategic Customer Success Manager

2 months ago

Montreal, Quebec, Canada ACCS - ARES Customer Care Solutions GmbH Full time
About the Role

We are seeking a highly skilled and experienced Customer Success Strategist to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our organization, you will be responsible for driving customer success and growth across our customer base.

Key Responsibilities
  • Customer Success Planning: Develop and execute customer success plans to ensure customers achieve their desired outcomes and maximize the value of our solutions.
  • Strategic Account Management: Build and maintain strong relationships with key customers, understanding their business needs and developing strategic plans to drive growth and retention.
  • Technical Enablement: Provide technical guidance and support to customers, ensuring they have the necessary skills and knowledge to get the most out of our solutions.
  • Issue Resolution: Proactively identify and resolve customer issues, ensuring timely and effective resolution to maintain high levels of customer satisfaction.
  • Business Intelligence: Analyze customer data and market trends to identify opportunities for growth and improvement.
  • Team Collaboration: Work closely with cross-functional teams, including sales, marketing, and product development, to ensure alignment and effective communication.
Requirements
  • 9+ years of experience in customer success, account management, or a related field.
  • Proven track record of driving customer growth and retention.
  • Strong technical skills and knowledge of our solutions.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about customer success, we encourage you to apply for this exciting opportunity.