Current jobs related to Customer Experience Manager - Montreal, Quebec - Näak
-
Customer Experience Manager
2 weeks ago
Montreal, Quebec, Canada beBee Professionals Full timeJob Title: Business Development and Support SpecialistWe are seeking a highly skilled Business Development and Support Specialist to join our team at beBee Professionals in Montreal. The ideal candidate will have a strong background in customer service and be able to provide exceptional support to our clients.Key Responsibilities:Develop and maintain strong...
-
Customer Experience Manager
1 week ago
Montreal, Quebec, Canada CAE Full timeAbout This RoleWe are seeking a skilled Customer Experience Lead to join our team at CAE. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers, ensuring their needs are met and exceeded.The Role We Are Offering You:Develop and secure long-term relationships with decision-makers in...
-
Customer Experience Manager
6 days ago
Montreal, Quebec, Canada CAE Full timeAbout This RoleWe are seeking a skilled Customer Experience Lead to join our team at CAE. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers, ensuring their needs are met and exceeded.The Role We Are Offering You:Develop and secure long-term relationships with decision-makers in...
-
Customer Experience Manager
1 month ago
Montreal, Quebec, Canada CAE Full timeAbout This RoleWe are seeking a highly skilled Customer Experience Lead to join our team at CAE. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers, driving customer satisfaction, and identifying business opportunities for CAE.The Role We Are Offering You:Develop and secure key...
-
Customer Experience Manager
1 month ago
Montreal, Quebec, Canada CAE Full timeAbout This RoleWe are seeking a highly skilled Customer Experience Lead to join our team at CAE. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers, driving customer satisfaction, and identifying business opportunities for CAE.The Role We Are Offering You:Develop and secure key...
-
Customer Experience Manager
1 week ago
Montreal, Quebec, Canada CAE Full timeAbout This RoleWe are seeking a Customer Experience Lead to join our team at CAE. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers, driving customer satisfaction, and identifying business opportunities for CAE.The Role We Are Offering You:Develop and secure key long-term...
-
Customer Experience Manager
1 month ago
Montreal, Quebec, Canada CAE Full timeAbout This RoleWe are seeking a highly skilled Customer Experience Lead to join our team at CAE. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers, driving customer satisfaction, and identifying business opportunities for CAE.The Role We Are Offering YouDevelop and secure...
-
Customer Experience Manager
2 months ago
Montreal, Quebec, Canada CAE Full timeAbout This RoleWe are seeking a highly skilled Customer Experience Lead to join our team at CAE. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers, driving customer satisfaction, and identifying business opportunities for CAE.Key ResponsibilitiesDevelop and secure long-term...
-
Customer Experience Manager
2 months ago
Montreal, Quebec, Canada CAE Full timeAbout This RoleWe are seeking a highly skilled and experienced professional to join our team as a Customer Experience Lead. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers, driving customer satisfaction, and identifying opportunities for growth and improvement.The Role We Are...
-
Customer Experience Manager
4 weeks ago
Montreal, Quebec, Canada CAE Full timeAbout This RoleWe are seeking a highly skilled Customer Experience Lead to join our team at CAE. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers, driving customer satisfaction, and identifying business opportunities for CAE.The Role We Are Offering YouDevelop and secure...
-
Customer Experience Manager
3 weeks ago
Montreal, Quebec, Canada CAE Full timeAbout This RoleWe are seeking a highly skilled Customer Experience Lead to join our team at CAE. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers, driving customer satisfaction, and identifying business opportunities for CAE.The Role We Are Offering YouDevelop and secure...
-
Customer Experience Manager
3 weeks ago
Montreal, Quebec, Canada CAE Full timeAbout This RoleWe are seeking a highly skilled Customer Experience Lead to join our team at CAE. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers, driving customer satisfaction, and identifying business opportunities for CAE.The Role We Are Offering YouDevelop and secure...
-
Customer Experience Manager
3 weeks ago
Montreal, Quebec, Canada CAE Full timeAbout This RoleWe are seeking a highly skilled Customer Experience Lead to join our team at CAE. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers, driving customer satisfaction, and identifying business opportunities for CAE.The Role We Are Offering YouDevelop and secure...
-
Customer Experience Manager
3 weeks ago
Montreal, Quebec, Canada CAE Full timeAbout This RoleWe are seeking a highly skilled Customer Experience Lead to join our team at CAE. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers, driving customer satisfaction, and identifying business opportunities for CAE.The Role We Are Offering YouDevelop and secure...
-
Customer Experience Manager
2 weeks ago
Montreal, Quebec, Canada CAE Full timeAbout This RoleWe are seeking a highly skilled Customer Experience Lead to join our team at CAE. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers, driving customer satisfaction, and identifying business opportunities for CAE.The Role We Are Offering You:Develop and secure...
-
Customer Experience Manager
4 weeks ago
Montreal, Quebec, Canada CAE Full timeAbout This RoleWe are seeking a highly skilled Customer Experience Lead to join our team at CAE. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers, driving customer satisfaction, and identifying business opportunities for CAE.The Role We Are Offering YouDevelop and secure...
-
Customer Experience Manager
2 weeks ago
Montreal, Quebec, Canada CAE Full timeAbout This RoleWe are seeking a highly skilled Customer Experience Lead to join our team at CAE. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our customers, driving customer satisfaction, and identifying business opportunities for CAE.The Role We Are Offering You:Develop and secure...
-
Experience Designer
2 months ago
Montreal, Quebec, Canada Autodesk Full timeAbout the RoleWe are seeking a highly skilled Experience Designer to join our team at Autodesk. As an Experience Designer, you will play a critical role in shaping the customer experience and driving business growth.Key ResponsibilitiesConceive, build, and present high-quality interactive experiences that engage team members and help bring value to...
-
Experience Designer
2 months ago
Montreal, Quebec, Canada Autodesk Full timeAbout the RoleWe are seeking a highly skilled Experience Designer to join our team at Autodesk. As an Experience Designer, you will play a critical role in shaping the customer experience and driving business growth.Key ResponsibilitiesConceive, build, and present high-quality interactive experiences that engage team members and help bring value to...
-
Senior Data Insights Specialist
3 weeks ago
Montreal, Quebec, Canada Customer Labs Full timeSenior Analytics EngineerThis role is focused on leveraging advanced analytics and data insights to improve customer experience at Customer Labs.Main Responsibilities:Analyze customer data to identify patterns and trends.Develop and maintain analytics dashboards to support business decisions.Collaborate with cross-functional teams to integrate data insights...
Customer Experience Manager
2 months ago
Näak is a leading sports nutrition brand dedicated to empowering ultra distance athletes with high-quality, sustainable products.
Job SummaryWe are seeking a highly skilled Customer Experience Manager to join our team. As a key member of our operations team, you will be responsible for ensuring exceptional customer satisfaction, maintaining efficient service operations, and fostering a positive customer experience across our B2C and B2B activities.
Key Responsibilities- Improve Responsiveness and Level of Service
- Reduce customer service tickets
- Automate customer service operations
- Issue Resolution
- Handle escalated customer complaints and complex issues
- Ensure prompt and satisfactory resolution
- Customer Communication
- Communicate with customers through various channels
- Address concerns and provide support
- Relationship Building
- Foster strong relationships with key customers
- Enhance loyalty and satisfaction
- Process Evaluation and Improvement
- Continuously evaluate and improve customer service processes and policies
- Enhance efficiency and effectiveness
- Technology Management
- Implement and manage customer service technologies
- Streamline operations and improve service delivery
- Resource Allocation
- Allocate resources effectively
- Meet service demands
- Key Performance Indicators (KPIs)
- Monitor and analyze response times, resolution rates, and customer satisfaction scores
- Prepare regular reports for senior management
- Feedback Analysis
- Collect and analyze customer feedback
- Identify trends and areas for improvement
- Service Strategy Development
- Develop and implement customer service strategies aligned with company goals
- Policy Development
- Establish and enforce customer service policies and standards
- Experience
- 3-5+ years' experience in customer service
- Skills
- Strong experience with customer service technologies
- Experience with performance monitoring
- Education
- Bachelor's or Master's degree in Customer Service
- Language
- Bilingual French / English